Center Manager - (Homewood Sq)

NORTH AMERICAN WAX COMPANY LLC; Bloom Township (IL); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Paid time off (PTO)

Employee Assistance Program

Daily Pay

Referral Bonus

Job summary

NORTH AMERICAN WAX COMPANY LLC seeks a Center Manager to oversee daily operations at our European Wax Center. As a Center Manager, you'll lead a team to deliver exceptional guest experiences and achieve sales performance.

The ideal candidate will have 2+ years in retail sales management, strong leadership skills, and a focus on customer service excellence. The position offers a full-time role with a competitive salary and lucrative bonuses.

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership.
• Strong communication, organizational, and problem-solving skills.
• Proven ability to lead and motivate a team.

Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals and membership growth.
• Ensure compliance with health and safety regulations.

Skills

Retail sales management

Team leadership

Sales-driven approach

Customer service excellence

Education

2+ years in retail management or equivalent

Job description

Job Details

Job Location: 17729 S Halsted - Homewood, IL 60430

Salary Range: $22.00 - $25.00 Hourly

Full-Time | Competitive Salary + Lucrative Bonus Structure

Job Type: Full-time

Work Location: In person

Are you an experienced retail sales manager, spa manager, or salon leader looking to grow your career in the beauty and wellness industry? Join European Wax Center, the nation’s leading expert in body waxing services, and lead a high-performing team in delivering exceptional guest experiences.

Job Summary

As a Center Manager, you will oversee all aspects of daily operations at our European Wax Center location. You’ll be responsible for team leadership, sales performance, guest satisfaction, and operational excellence. This is a great opportunity for someone with a passion for beauty, strong leadership skills, and a drive to exceed goals.

Key Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists
• Drive center performance through sales goals, membership growth, and guest retention
• Oversee scheduling, inventory, payroll, and daily operationsEnsure compliance with health and safety regulations and brand standards
• Provide coaching, training, and performance feedback to team members
• Resolve guest concerns with professionalism and care
• Learn and develop a deep understanding of KPI’s and speak to financial acumen

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background)
• Strong sales background preferred
• Proven ability to lead and motivate a team
• Established history of managing multiple direct reports
• Strong communication, organizational, and problem-solving skills
• Sales-driven with a focus on customer service excellence
• Flexible availability, including evenings and weekends
• Growth mindset is key!

Additional Qualifications / Knowledge and Skill Requirements

• Understands the business of Revealing Beautiful Skin and is able to utilize Key Performance Indicators to drive positive business performance.
• Places the guest first. Coaches Associates to connect with our guests. Builds brand loyalty and establishes a loyal guest base through their behavior, product presentation and service.
• Is self-motivated and a go-getter. Is accountable, punctual, organized, and reflects the Brand.
• Leads and inspires by example, regularly encourages fact based solutions and celebrates the success of others.
• Will have an open and flexible schedule
• Ability to communicate effectively through written and verbal interactions.
• Ability to learn and operate a POS system.
• Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds occasionally.
• Ability to stand and work on the floor for extended periods of time - 80% or more of total shift.

Benefits (subject to eligibility)

• Competitive base salary + monthly performance bonuses
• Paid time off (PTO) and holidays
• Generous benefits package, including 401k with match, health, vision, dental and more!
• Discounts on waxing services and retail products
• Ongoing training and career development opportunities
• Supportive, empowering, and inclusive work environment

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

Why Join European Wax Center?

We’re more than just waxing—we’re a place where confident, empowered people thrive. Be part of a brand that values growth, teamwork, and helping guests feel their best.