Center Manager - (Chicago Pulaski Promenade)

NORTH AMERICAN WAX COMPANY LLC; Chicago (IL); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Referral Bonus

Team Member Assistance Fund

Culture Committee

Job summary

NORTH AMERICAN WAX COMPANY LLC is seeking a dedicated Center Manager for their European Wax Center in Chicago, IL. This role involves overseeing daily operations, leading a team, driving performance through sales goals, and ensuring guest satisfaction.

The ideal candidate has a robust background in retail sales management or spa operations, excels in communication and problem-solving, and is passionate about customer service.

The position offers a competitive salary with bonuses, along with a generous benefits package including 401k, health, and paid time off.

Qualifications

• 2+ years experience in retail sales management or spa/salon operations.
• Able to lead and motivate a diverse team.
• Proficient in using KPIs to drive performance.

Responsibilities

• Lead and manage Guest Service Associates and Licensed Wax Specialists.
• Drive sales goals and membership growth.
• Oversee scheduling, inventory, and daily operations.

Skills

Retail sales management

Strong sales background

Team leadership

Communication skills

Organizational skills

Problem-solving skills

Customer service excellence

Job description

Job Details

Job Location: 4112 S Pulaski Rd - Chicago, IL 60632

Salary Range: $24.00 - $28.00 hourly (Full-time; Competitive Salary + Lucrative Bonus Structure)

Job Type: Full-time

Work Location: In person

Job Summary

As a Center Manager, you will oversee all aspects of daily operations at our European Wax Center location. You'll be responsible for team leadership, sales performance, guest satisfaction, and operational excellence.

Key Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists
• Drive center performance through sales goals, membership growth, and guest retention
• Oversee scheduling, inventory, payroll, and daily operations
• Ensure compliance with health and safety regulations and brand standards
• Provide coaching, training, and performance feedback to team members
• Resolve guest concerns with professionalism and care
• Learn and develop a deep understanding of KPIs and speak to financial acumen

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background)
• Strong sales background preferred
• Proven ability to lead and motivate a team
• Established history of managing multiple direct reports
• Strong communication, organizational, and problem-solving skills
• Sales-driven with a focus on customer service excellence
• Flexible availability, including evenings and weekends
• Growth mindset is key

Additional Qualifications/Skill Requirements

• Understands the business of Revealing Beautiful Skin and utilizes KPIs to drive positive business performance
• Places the guest first; coaches associates to connect with guests and build brand loyalty
• Self-motivated, accountable, punctual, organized, and reflects the Brand
• Leads and inspires by example; regularly encourages fact-based solutions and celebrates the success of others
• Open and flexible schedule
• Effective written and verbal communication
• Can learn and operate a POS system
• Can lift up to 30 pounds frequently and 50 pounds occasionally
• Can stand and work on the floor for extended periods (80% of shift)

Benefits (subject to eligibility)

• Competitive base salary + monthly performance bonuses
• Paid time off (PTO) and holidays
• Generous benefits package, including 401k with match, health, vision, dental and more
• Discounts on waxing services and retail products
• Ongoing training and career development opportunities
• Supportive, empowering, and inclusive work environment

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best
• Referral Bonus - Generous incentive to hire all roles

Why Join European Wax Center?

We’re more than just waxing—we’re a place where confident, empowered people thrive. Be part of a brand that values growth, teamwork, and helping guests feel their best.