Center Manager: Lead People, Drive Growth & Experience

European Wax Center

Strongsville (OH)

On-site

USD 53,000 - 70,000

Full time

14 days+
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Benefits offered by this job

Medical insurance 55% employer contrib
401(k) with employer match
Paid Time Off
Access to EWC services

Job summary

Ballast Wax, operating as a European Wax Center franchise, is seeking a Center Manager in Strongsville, OH. You will lead a high-performing team, drive guest satisfaction, and manage sales goals to deliver strong center performance.

You’ll own operations, onboarding, and coaching, with a focus on creating a thriving team culture and a guest‑centric service environment that drives growth and retention.

Qualifications

  • 2+ years leading direct reports in retail, spa, beauty, or similar guest-facing environment.
  • Proven sales metrics and revenue responsibility.
  • Flexible schedule including evenings and weekends.
  • Strong communication and conflict resolution skills.

Responsibilities

  • Own revenue, package, and product goals – and know your numbers.
  • Coach your team on guest education and confident selling.
  • Analyze trends and build action plans to move the needle.
  • Drive traffic through local marketing and brand campaigns.
  • Set the standard for every guest interaction from hello to farewell.
  • Recruit, onboard, and retain top-performing team members.
  • Manage scheduling, inventory, payroll, and cash handling.

Skills

Sales leadership
Team coaching
Customer focus
Recruiting
Scheduling

Job description

Ballast Wax, operating as a European Wax Center franchise, is seeking a Center Manager in Strongsville, OH. You will lead a high-performing team, drive guest satisfaction, and manage sales goals to deliver strong center performance.

You’ll own operations, onboarding, and coaching, with a focus on creating a thriving team culture and a guest‑centric service environment that drives growth and retention.

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