Center Manager: Lead People, Drive Growth & Experience

European Wax Center; Strongsville (OH); On-site; USD 53,000 - 70,000; Full time

Benefits offered by this job

Medical insurance 55% employer contrib

401(k) with employer match

Paid Time Off

Access to EWC services

Job summary

Ballast Wax, operating as a European Wax Center franchise, is seeking a Center Manager in Strongsville, OH. You will lead a high-performing team, drive guest satisfaction, and manage sales goals to deliver strong center performance.

You’ll own operations, onboarding, and coaching, with a focus on creating a thriving team culture and a guest‑centric service environment that drives growth and retention.

Qualifications

• 2+ years leading direct reports in retail, spa, beauty, or similar guest-facing environment.
• Proven sales metrics and revenue responsibility.
• Flexible schedule including evenings and weekends.
• Strong communication and conflict resolution skills.

Responsibilities

• Own revenue, package, and product goals – and know your numbers.
• Coach your team on guest education and confident selling.
• Analyze trends and build action plans to move the needle.
• Drive traffic through local marketing and brand campaigns.
• Set the standard for every guest interaction from hello to farewell.
• Recruit, onboard, and retain top-performing team members.
• Manage scheduling, inventory, payroll, and cash handling.

Skills

Sales leadership

Team coaching

Customer focus

Recruiting

Scheduling

Job description

Ballast Wax, operating as a European Wax Center franchise, is seeking a Center Manager in Strongsville, OH. You will lead a high-performing team, drive guest satisfaction, and manage sales goals to deliver strong center performance.

You’ll own operations, onboarding, and coaching, with a focus on creating a thriving team culture and a guest‑centric service environment that drives growth and retention.