Center Manager - (Norridge Mrktpl)

NORTH AMERICAN WAX COMPANY LLC; Norridge (IL); On-site; USD 33,062 - 39,399; Full time

Benefits offered by this job

Competitive salary

Monthly performance bonuses

Paid time off (PTO)

Generous benefits package

Ongoing training opportunities

Daily Pay

Job summary

NORTH AMERICAN WAX COMPANY LLC is hiring a Center Manager in Norridge, IL. You will be responsible for overseeing daily operations at our European Wax Center location, focusing on team leadership, sales performance, and guest satisfaction.

The ideal candidate will have a passion for beauty and proven leadership skills, with a requirement of 2+ years in management. Enjoy a supportive work environment with competitive salary, performance bonuses, and comprehensive benefits.

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership.
• Strong sales background preferred.
• Proven ability to lead and motivate a team.
• Established history of managing multiple direct reports.
• Strong communication, organizational, and problem-solving skills.
• Flexible availability, including evenings and weekends.

Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals, membership growth, and guest retention.
• Oversee scheduling, inventory, payroll, and daily operations.
• Ensure compliance with health and safety regulations.
• Provide coaching, training, and performance feedback to team members.

Skills

Retail sales management

Team leadership

Customer service

Sales-driven

Problem-solving

Flexibility in availability

Education

Equivalent educational background

Job description

Job Details: Job Location: 4504 N. Harlem Ave - Norridge, IL 60706 Salary Range: $24.00 - $28.60 Hourly Job Type: Full-time Work Location: In person

Job Summary

As a Center Manager, you will oversee all aspects of daily operations at our European Wax Center location. You’ll be responsible for team leadership, sales performance, guest satisfaction, and operational excellence. This is a great opportunity for someone with a passion for beauty, strong leadership skills, and a drive to exceed goals.

Key Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists
• Drive center performance through sales goals, membership growth, and guest retention
• Oversee scheduling, inventory, payroll, and daily operations
• Ensure compliance with health and safety regulations and brand standards
• Provide coaching, training, and performance feedback to team members
• Resolve guest concerns with professionalism and care
• Learn and develop a deep understanding of KPIs and speak to financial acumen

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background)
• Strong sales background preferred
• Proven ability to lead and motivate a team
• Established history of managing multiple direct reports
• Strong communication, organizational, and problem-solving skills
• Sales-driven with a focus on customer service excellence
• Flexible availability, including evenings and weekends
• Growth mindset is key!

Benefits

• Competitive base salary + monthly performance bonuses
• Paid time off (PTO) and holidays
• Generous benefits package, including 401k with match, health, vision, dental and more
• Discounts on waxing services and retail products
• Ongoing training and career development opportunities
• Supportive, empowering, and inclusive work environment
• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

Why Join European Wax Center?

We’re more than just waxing—we’re a place where confident, empowered people thrive. Be part of a brand that values growth, teamwork, and helping guests feel their best.