Center Manager - (El Cerrito)

NORTH AMERICAN WAX COMPANY LLC; El Cerrito (CA); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Daily pay

Employee Assistance Program

Referral Bonus

Job summary

NORTH AMERICAN WAX COMPANY LLC is seeking a Center Manager to oversee daily operations in El Cerrito. You will lead a high-performing team, manage sales performance, and ensure guest satisfaction.

The ideal candidate has retail management experience, strong leadership skills, and a focus on customer service excellence. Benefits include a competitive salary, paid time off, and a supportive work environment.

Qualifications

• 2+ years of experience in retail sales management or hospitality leadership.
• Strong communication and organizational skills.
• Ability to motivate and lead a team.

Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals and membership growth.
• Ensure compliance with health and safety regulations.

Skills

Retail sales management

Team leadership

Sales-driven

Customer service excellence

Problem-solving

Education

Equivalent education

Job description

Job Details

Location: 4050 El Cerrito Plaza, El Cerrito, CA 94530

Salary: $22.00 – $28.00 per hour

Full‑time, in‑person work

Job Summary

As a Center Manager at European Wax Center, you will oversee all aspects of daily operations at our El Cerrito location. Your responsibilities include leading a high‑performing team, driving sales performance, ensuring guest satisfaction, and maintaining operational excellence.

Key Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists
• Drive center performance through sales goals, membership growth, and guest retention
• Oversee scheduling, inventory, payroll, and daily operations
• Ensure compliance with health and safety regulations and brand standards
• Provide coaching, training, and performance feedback to team members
• Resolve guest concerns with professionalism and care
• Learn and develop a deep understanding of KPIs and financial acumen

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent education)
• Strong sales background preferred
• Proven ability to lead and motivate a team
• Established history of managing multiple direct reports
• Strong communication, organizational, and problem‑solving skills
• Sales‑driven with a focus on customer service excellence
• Flexible availability, including evenings and weekends
• Growth mindset
• Understands the business and uses KPIs to drive performance
• Places the guest first, coaching associates to connect with guests and build brand loyalty
• Self‑motivated, accountable, punctual, organized, and reflects the brand
• Leads and inspires by example, encourages fact‑based solutions, and celebrates others' success
• Ability to communicate effectively through written and verbal interactions
• Ability to learn and operate a POS system
• Physical ability to lift up to 30 pounds frequently and up to 50 pounds occasionally; stand and work on floor 80% of shift

Benefits (subject to eligibility)

• Competitive base salary with monthly performance bonuses
• Paid time off (PTO) and holidays
• Generous benefits package including 401(k) with match, health, vision, dental and more
• Discounts on waxing services and retail products
• Ongoing training and career development opportunities
• Supportive, empowering, and inclusive work environment

Perks

• Daily pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee – Have fun while performing your best
• Referral Bonus – generous incentive to hire all roles