Center Manager - (Pleasant Hill)

NORTH AMERICAN WAX COMPANY LLC; Pleasant Hill (CA); On-site; USD 23,419 - 38,572; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Referral Bonus

Job summary

NORTH AMERICAN WAX COMPANY LLC is seeking a Center Manager for its Pleasant Hill location. You will lead a team to deliver exceptional customer experiences while overseeing daily operations, driving sales, and ensuring compliance with brand standards.

We're looking for someone with a strong background in retail sales management and leadership skills to excel in our beauty and wellness environment. The position offers competitive salary and performance bonuses, along with great benefits and a supportive work culture.

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership.
• Strong sales background preferred.
• Proven ability to lead and motivate a team.

Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals and guest retention.
• Ensure compliance with health and safety regulations.

Skills

Retail sales management

Leadership

Communication skills

Problem-solving skills

Customer service excellence

Job description

Job Details

Location: 60 Crescent Drive STE 15F, Pleasant Hill, CA 94523. Salary: $17.00 – $28.00 hourly. Employment Type: Full-time. Working Location: In person.

Job Summary

Are you an experienced retail sales manager, spa manager, or salon leader looking to grow your career in the beauty and wellness industry? Join European Wax Center, the nation’s leading expert in body waxing services, and lead a high‑performing team in delivering exceptional guest experiences.

As a Center Manager, you will oversee daily operations at our European Wax Center location. You’ll lead a high‑performing team, drive sales performance, ensure guest satisfaction, and maintain operational excellence. This role is ideal for someone passionate about beauty, with strong leadership skills, and a drive to exceed goals.

Key Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists
• Drive center performance through sales goals, membership growth, and guest retention
• Oversee scheduling, inventory, payroll, and daily operations
• Ensure compliance with health and safety regulations and brand standards
• Provide coaching, training, and performance feedback to team members
• Resolve guest concerns with professionalism and care
• Learn and develop a deep understanding of KPI’s and speak to financial acumen

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background)
• Strong sales background preferred
• Proven ability to lead and motivate a team
• Established history of managing multiple direct reports
• Strong communication, organizational, and problem-solving skills
• Sales-driven with a focus on customer service excellence
• Flexible availability, including evenings and weekends
• Growth mindset is key!
• Understands the business of Revealing Beautiful Skin and is able to utilize Key Performance Indicators to drive positive business performance.
• Places the guest first. Coaches Associates to connect with our guests. Builds brand loyalty and establishes a loyal guest base through their behavior, product presentation and service.
• Is self-motivated and a go-getter. Is accountable, punctual, organized, and reflects the Brand.
• Leads and inspires by example, regularly encourages fact based solutions and celebrates the success of others.
• Will have an open and flexible schedule.
• Ability to communicate effectively through written and verbal interactions.
• Ability to learn and operate a POS system.
• Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds occasionally.
• Ability to stand and work on the floor for extended periods of time – 80% or more of total shift.

Benefits

• Competitive base salary + monthly performance bonuses
• Paid time off (PTO) and holidays
• Generous benefits package, including 401k with match, health, vision, dental and more!
• Discounts on waxing services and retail products
• Ongoing training and career development opportunities
• Supportive, empowering, and inclusive work environment

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee – Have fun while being the best!
• Referral Bonus – Generous incentive to hire all roles!

Why Join European Wax Center?

We’re more than just waxing – we’re a place where confident, empowered people thrive. Be part of a brand that values growth, teamwork, and helping guests feel their best.