Center Manager - (Santa Clara)

Anchor Point Management Group; Palo Alto (CA); On-site; USD 33,062 - 37,195; Full time

Benefits offered by this job

Competitive base salary plus monthly performance bonuses

Paid time off (PTO) and holidays

Generous benefits package

Discounts on services

Ongoing training and career development

Job summary

Anchor Point Management Group is seeking a Center Manager at European Wax Center in Santa Clara, CA. You will oversee daily operations, focusing on team leadership, sales performance, and guest satisfaction.

The ideal candidate has over 2 years of experience in retail sales management or a related field, strong leadership skills, and a passion for delivering exceptional guest service. Benefits include competitive salary plus bonuses, paid time off, and comprehensive health coverage.

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership.
• Strong sales background preferred.
• Proven ability to lead and motivate a team.
• Strong communication and organizational skills.
• Flexible availability including evenings and weekends.

Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals and guest retention.
• Oversee scheduling, inventory, and daily operations.
• Provide coaching and training to team members.

Skills

Retail sales management

Team leadership

Customer service

Sales-driven

Communication skills

Education

Equivalent educational background

Tools

POS system

Job description

Job Details

Location: 2034 El Camino Real - Santa Clara, CA 95050

Salary Range: $24.00 - $27.00 Hourly

Employment Type: Full-time

Work Location: In person

Job Summary

As a Center Manager at European Wax Center, you will oversee daily operations, including team leadership, sales performance, guest satisfaction, and operational excellence. This role is ideal for someone with a passion for beauty, strong leadership skills, and a drive to exceed goals.

Key Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals, membership growth, and guest retention.
• Oversee scheduling, inventory, payroll, and daily operations.
• Ensure compliance with health and safety regulations and brand standards.
• Provide coaching, training, and performance feedback to team members.
• Resolve guest concerns with professionalism and care.
• Learn and develop a deep understanding of KPIs and financial acumen.

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background).
• Strong sales background preferred.
• Proven ability to lead and motivate a team.
• Established history of managing multiple direct reports.
• Strong communication, organizational, and problem‑solving skills.
• Sales‑driven with a focus on customer service excellence.
• Flexible availability, including evenings and weekends.
• Growth mindset is key.
• Understands the business of Revealing Beautiful Skin and can utilize KPIs to drive performance.
• Places the guest first, coaches associates, and builds brand loyalty.
• Self‑motivated, accountable, punctual, organized, reflecting the brand.
• Leads and inspires by example, encourages fact‑based solutions and celebrates success of others.
• Open and flexible schedule.
• Effective written and verbal communication.
• Able to learn and operate a POS system.
• Physically able to climb, reach, bend, lift up to 30 pounds frequently and up to 50 pounds occasionally; stand and work on floor for extended periods (80% or more of shift).

Benefits

• Competitive base salary plus monthly performance bonuses.
• Paid time off (PTO) and holidays.
• Generous benefits package, including 401(k) with match, health, vision, dental and more.
• Discounts on waxing services and retail products.
• Ongoing training and career development opportunities.
• Supportive, empowering, and inclusive work environment.