Center Manager - (San Ramon)

NORTH AMERICAN WAX COMPANY LLC; San Ramon (CA); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee

Referral Bonus

Job summary

NORTH AMERICAN WAX COMPANY LLC is seeking a Center Manager in San Ramon, CA to oversee daily operations at our European Wax Center. This role involves leading the team, managing sales performance, and ensuring guest satisfaction.

Ideal candidates will have 2+ years of experience in retail or hospitality, with strong leadership and communication skills. The position offers a competitive salary, performance bonuses, and a comprehensive benefits package, including ongoing training and support.

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership.
• Strong sales background preferred.
• Proven ability to lead and motivate a team.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals.
• Ensure compliance with health and safety regulations.
• Provide coaching and training to team members.

Skills

Retail sales management

Team leadership

Customer service excellence

Sales-driven

Communication skills

Organizational skills

Problem-solving skills

Education

Equivalent educational background

Job description

Job Details

Location: 3141 Crow Canyon Place STE E - San Ramon, CA 94583

Salary Range: $22.00 – $28.00 hourly.

Job Type: Full‑time.

Work Location: In person.

Job Summary

As a Center Manager, you will oversee all aspects of daily operations at our European Wax Center location. You’ll be responsible for team leadership, sales performance, guest satisfaction, and operational excellence.

Key Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals, membership growth, and guest retention.
• Oversee scheduling, inventory, payroll, and daily operations.
• Ensure compliance with health and safety regulations and brand standards.
• Provide coaching, training, and performance feedback to team members.
• Resolve guest concerns with professionalism and care.
• Learn and develop a deep understanding of KPIs and financial acumen.

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background).
• Strong sales background preferred.
• Proven ability to lead and motivate a team.
• Established history of managing multiple direct reports.
• Strong communication, organizational, and problem‑solving skills.
• Sales‑driven with a focus on customer service excellence.
• Flexible availability, including evenings and weekends.
• Growth mindset is key.
• Understands the business of Revealing Beautiful Skin and can utilize KPIs to drive positive performance.
• Places the guest first; coaches associates to connect and build brand loyalty.
• Is self‑motivated, accountable, punctual, organized, and reflects the brand.
• Leads and inspires by example, encouraging fact‑based solutions and celebrating the success of others.
• Has an open and flexible schedule.
• Can communicate effectively in written and verbal interactions.
• Can learn and operate a POS system.
• Can climb, reach, bend, and lift up to 30 pounds frequently and 50 pounds occasionally.
• Can stand and work on the floor for extended periods of time (80% or more of the shift).

Benefits (subject to eligibility)

• Competitive base salary plus monthly performance bonuses.
• Paid time off (PTO) and holidays.
• Generous benefits package, including 401(k) with match, health, vision, dental, and more.
• Discounts on waxing services and retail products.
• Ongoing training and career development opportunities.
• Supportive, empowering, and inclusive work environment.

Perks

• Daily Pay.
• Employee Assistance Program.
• Team Member Assistance Fund.
• Culture Committee – Have fun while being the best.
• Referral Bonus – Generous incentive to hire all roles.

Why Join European Wax Center?

We’re more than just waxing—we’re a place where confident, empowered people thrive. Be part of a brand that values growth, teamwork, and helping guests feel their best.