Center Manager: Customer Experience & Growth Leader

Grease Monkey International; Kankakee (IL); On-site; USD 62,000 - 73,000; Full time

Job summary

The Center Manager at Grease Monkey in Kankakee, IL will lead operations, drive customer experience, and manage P&L for the service center. You will supervise service technicians, partner with local fleet accounts, and ensure safety and compliance while achieving revenue and profitability targets.

You will stand in during busy periods, coach a high-performing team, control costs, and build a culture focused on integrity, safety, and customer obsession in a fast-paced retail automotive setting.

Qualifications

• High school diploma or equivalent.
• 3+ years of people leadership experience; automotive or service retail management preferred.
• Strong understanding of P&L management, cost control, and revenue growth strategies.
• Proven track record of achieving or exceeding sales and operational KPIs.
• Experience in a high-volume, customer-facing environment.

Responsibilities

• Deliver best-in-class customer experience and drive sales performance.
• Own and manage the center’s Profit & Loss, including revenue and expenses.
• Lead from the front and develop a high-performing service team.
• Ensure safety, compliance, and facility management across operations.
• Build relationships with local fleet accounts and community partners.

Skills

People leadership

P&L management

Revenue growth

Sales KPIs

Customer-facing

Team coaching

Education

High school diploma or equivalent

Tools

POS systems

Scheduling tools

Business software

Job description

The Center Manager at Grease Monkey in Kankakee, IL will lead operations, drive customer experience, and manage P&L for the service center. You will supervise service technicians, partner with local fleet accounts, and ensure safety and compliance while achieving revenue and profitability targets.

You will stand in during busy periods, coach a high-performing team, control costs, and build a culture focused on integrity, safety, and customer obsession in a fast-paced retail automotive setting.