Center Manager-8008

Priority Dispatch Corp.; Portage (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading automotive service company is seeking a Center Manager to oversee operations at their Portage, MI facility. The role involves ensuring high operational standards, managing a team, and delivering exceptional customer experiences while meeting sales goals. Ideal candidates will have experience in automotive retail management and a strong focus on customer service.

Benefits

Medical, Dental, and Vision Insurance

Short-Term Disability

Long-Term Disability

Employer Paid Life Insurance

Paid time off

401(k) with employer match

Bonus Plan

Employee Discount Program

Growth Opportunities

Qualifications

• 1-2 years in Automotive Retail Management.
• Proficient in technology and capable of using computer systems.

Responsibilities

• Oversee daily operations and service bay organization.
• Engage customers and build relationships.
• Control shop costs and manage profitability.

Skills

Customer Service

Sales Goals

Team Leadership

Business Acumen

Adaptability

Education

Driver’s License

Job description

Job Details

Job Location: Uncle Eds 8008 - Portage, MI

Position Type: Full Time

Salary Range: Undisclosed

Job Category: Retail

Description

Summary/Objective: The Center Manager is responsible for overseeing a FullSpeed Automotive facility to ensure it delivers the highest operational standards and excellent customer experiences.

The Center Manager creates an environment ensuring customer service expectations are met, drives accountability, sales goals, controlling costs, and managing profitability. They also ensure that the Center team members are trained and technically proficient, while maintaining workplace safety, standards, and fostering a culture of teamwork and customer service.

Duties and Responsibilities

• Preferably 1-2 years in Automotive Retail Management and 2-3 years managing people.
• Engage customers by building relationships that make them feel like guests in our location.
• Attract and manage local fleet businesses, while taking care of our local customers.
• Meet or exceed sales goals daily by completing accurate vehicle health checks and using FSA tool systems provided for every customer.
• Ability to complete computerized work schedules, performance plans, opening and closing procedures with ease.
• Control shop costs including parts/equipment, operational expenses, and labor.
• Build and lead a team of engaged, service-oriented techs and mechanics, including hiring the right people and fostering a service-driven environment.
• Oversee daily operations, service bay organization, store readiness, and inventory management.
• Act as a go-getter—deliver results but always seek to do more for the customer and your team.
• Proficient in technology and capable of using our computer systems.

• Pit Crew Certified (internal candidates)
• Results-driven with strong business acumen and understanding of P&L management. Strong logical and mathematical skills.
• Ability to deliver exceptional customer experience with honesty, humility, and integrity.
• Having an Owner Mentality, caring for your teammates and guests, focusing on overall outcomes, and being hands-on.

• Ability to adapt to the constantly changing demands of the automotive service industry, with flexibility to meet customer needs.
• Maintain a strong store presence, including weekends and non-traditional hours. This role involves a lot of standing, bending, and leaning.
• Implement and maintain safety protocols to ensure a secure, hazard-free workplace, including OSHA compliance and regular safety training and inspections.

• Monitor and enforce security measures to protect company assets, customer vehicles, and the facility.
• Ensure compliance with safety, environmental, and employment standards per local and national laws.

Why join us?

• Medical, Dental, and Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Employer Paid Life Insurance
• Paid time off
• 401(k) with employer match
• Bonus Plan
• Employee Discount Program
• Growth Opportunities

Disclaimer

The above job description describes the general nature and level of work being performed; it is not an exhaustive list of all responsibilities, duties, and skills required. Employees may be asked to perform other job-related duties in accordance with supervisor instructions and legal requirements. Requirements are minimum levels of knowledge, skills, and abilities. Continued employment is at-will.

FullSpeed Automotive is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, veteran status, medical condition, or disability.

Qualifications

• Driver’s License
• Successful background check
• Must be able to lift over 40 pounds regularly
• Able to bend, reach, and stand for extended periods
• State inspector or emissions certifications are a plus