Administrative Center Manager

Northwest Exterminating; Dallas (TX); Remote; USD 65,000 - 80,000; Full time

Job summary

An established industry leader is seeking a dynamic Administrative Center Manager to support a remote inside sales team. In this pivotal role, you will lead a talented group, ensuring they have the tools and knowledge to excel in the fast-paced pest control industry. With over 125 years of experience, this company offers a stable environment for growth and learning. Enjoy a competitive salary, comprehensive benefits, and the opportunity to make a significant impact in a recession-resistant field. If you're ready to take your career to the next level, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Vacation

Tuition Reimbursement

Employee Discounts

Life Insurance

Sick Leave

Employee Stock Purchase Plan

Qualifications

• Strong leadership skills to guide a remote sales team.
• Ability to manage flexible schedules and support customer inquiries.

Responsibilities

• Conduct team meetings and provide coaching to improve performance.
• Oversee training and ensure compliance with company procedures.
• Monitor team performance and develop competitions to enhance skills.

Skills

Team Leadership

Coaching

Customer Service

Communication

Education

Bachelor's Degree

Job description

Overview

We’re the Industry Leader Because of Leaders Like You.

Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in with our team!

We are seeking a talented Administrative Center Manager to lead and support our remote inside sales team, focusing on our Midwest division of NCS representatives. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure consistent support for our customers.

Join a team backed by over 125 years of delivering top-notch service and be a key player in maintaining our reputation as the best in pest control. Want to join the best in pest? Go Pro with Orkin. Apply from your phone in minutes!

At Orkin, our purpose is to help protect the world where we live, work, and play. We have a fast-paced, fully remote NCS team focused on inbound sales, web sales, lost lead sales, and customer service.

Our Administrative Center Manager plays a crucial role in supporting our agents, field offices, and customers. The pest management industry is growing and recession-resistant. Consider this opportunity to expand your knowledge and increase your earnings in a stable, growing industry.

Responsibilities

1. Maintain thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to assist employees with inquiries.
2. Conduct regular team meetings to improve skills, share best practices, and communicate key information.
3. Perform side-by-side coaching and call monitoring to ensure compliance with company strategies.
4. Collaborate with other supervisors to ensure reliability and teamwork.
5. Exercise independent judgment and discretion in significant matters.
6. Achieve HR objectives by hiring, training, counseling, and disciplining employees; communicating expectations; and reviewing performance.
7. Oversee training of administrative duties within the region.
8. Attend and communicate regional meetings.
9. Determine future staffing needs.
10. Ensure procedures are followed within service centers.
11. Perform additional duties as needed.
12. Create and conduct bi-monthly administrative training courses.
13. Oversee reporting within service centers.
14. Track and update regional data as requested.
15. Develop and organize competitions/contests for the administrative team.
16. Monitor administrative team performance.

We Offer...

• A competitive compensation package with bonus potential
• Earnings between $65,000 to $80,000 annually
• Comprehensive benefits including medical, dental, vision, and life insurance
• 401(k) plan with company match and employee stock purchase plan
• Paid vacation, holidays, and sick time
• Employee discounts, tuition reimbursement, and dependent scholarship awards
• Industry-leading training programs

Why Orkin?

• Founded in 1901, a global pest control service provider
• Consecutive years of growth with over 2 million customers
• Financially stable and growing as a subsidiary of Rollins, Inc. (NYSE: ROL)
• A high-energy, collaborative work environment with strong management