Center Manager

HairClub; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k

Dental/Vision/Medical

Paid PTO days

Paid Holidays

Growth opportunities

Uncapped bonus

Job summary

HairClub seeks a Center Manager to lead all operations at our Denver center, driving sales, member experience, profitability, efficiency and safety. You will hire, train and manage center talent and hold the team accountable.

This role requires you to implement HairClub's programs and ensure outstanding service to members and staff. The ideal candidate has 5+ years of management, strong sales and client-relationship experience, and excellent communication with proven team leadership.

Qualifications

• Five (5) years of relevant management experience.
• Relevant sales and long-term client relationship experience.
• Excellent communication and team-leading skills.

Responsibilities

• Mentor, lead and train your team to optimize development.
• Increase Center's Member Retention and Growth.
• Implement and execute HairClub's strategies, programs, and communications.
• Staff and lead your Center team.
• Drive focus on the ultimate member and employee experience.
• Ensure the expectations of new, existing, and potential Members are exceeded.

Skills

Leadership

Team leadership

Communication

Sales experience

Client relationship management

Job description

HairClub is looking for a Center Manager to lead all operations in our Center in order to ensure success in terms of sales, member experience, profitability, efficiency, and safety. As a Center Manager, you will be responsible for hiring, training, and managing Center talent and holding your team accountable. Do you want to be a part of The Club, make a difference and help our members confidently go after their dreams!

What you should expect to do:

• Mentor, lead and train your team to optimize development
• Increase Center's Member Retention and Growth
• Implement and execute HairClub's strategies, programs, and communications
• Staff and lead your Center team
• Drive focus on the ultimate member and employee experience
• Ensure the expectations of new, existing, and potential Members are exceeded

Qualifications:

• At least five (5) years of relevant management experience
• Relevant sales and long‑term client relationship experience
• Excellent communication and team‑leading skills

Measures of Success:

• Increase Center's Member Retention and Growth
• Maintain a Highly Engaged Workforce
• Meet or exceed total Center revenue and profitability goals and continually improve Net Promoter Score (NPS)

Benefits: After 90 days of employment:

• 401k
• Dental, Vision and Medical
• Paid PTO days, wellness days and Paid Holidays
• A wealth of opportunities for growth and advancement
• Attractive work schedule: Tuesday‑Saturday, with Sundays and Mondays off. Centers are closed for most major holidays.
• Uncapped Bonus Opportunity based on business growth and success of the Center

Are you a People Leader looking for a challenge and a place to GROW, look no further!

HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.