Center Director - Bethlehem

Lackawanna College; Scranton (Lackawanna County); On-site; USD 80,000 - 110,000; Full time

Job summary

Lackawanna College is seeking a Center Director to supervise all programs and services at the Center. You will ensure compliance with federal, state, institutional, and accreditation guidelines while leading staff and adjunct faculty.

You will develop budgets, schedule degree and continuing education programs, and collaborate on marketing with the College Advancement team to expand community engagement and program offerings.

Qualifications

• Bachelor’s Degree in Education, Business or related field required.
• Master’s Degree preferred.
• Five (5) years of Educational or Business management experience is required.
• Experience in Higher Education, sales and marketing field preferred.
• Experience working with people from all age groups and diverse backgrounds preferred.

Responsibilities

• Oversee daily enrollment, academic and continuing education operations.
• Monitor student accounts with admissions and finance teams.
• Develop and implement Center retention plans for all students.
• Hire, supervise, evaluate and provide leadership to Center staff.
• Recruit and support adjunct faculty and continuing education instructors.
• Develop the Center’s budget and ensure profitability and compliance.
• Coordinate course schedules for degree and continuing education programs.
• Collaborate on marketing plans with College Advancement team.
• Engage with external agencies and community groups to support workforce development.

Skills

Leadership

Communication

Organizational skills

Analytical/problem solving

Teamwork

Marketing knowledge

Recruiting

Education

Bachelor’s Degree in Education/Business

Master’s Degree preferred

Job description

LACKAWANNA COLLEGE HAS BEEN VOTED ONE OF THE

“BEST PLACES TO WORK IN PA” FOR 2014, 2015, 2016, 2017, 2019, 2020, 2023, 2024 and 2025!

Our mission is to provide a quality education to all persons who seek to improve their lives and better the communities in which they live. We provide our students with a direct path to a bachelor’s degree, associate degree, or one of many different professional certifications. Additionally, our Continuing Education department helps put the people of Northeastern Pennsylvania back to work with modern career skills. Lackawanna is also one of the most cost-efficient regional higher education institutions.

ESSENTIAL FUNCTIONS, PRIMARY RESPONSIBILITIES AND OBJECTIVES:

The Center Director supervises and administers all programs, services and activities at the Center. This role continuously evaluates program offerings to ensure the programs are fiscally responsible and meet the needs and demands of the surrounding community. The Director is responsible for ensuring the Center is compliant with all federal, state, institutional and accreditation guidelines and regulations.

The Center Director directly manages and supports all staff assigned to the Center and is responsible for the performance management and hiring of the employees in those positions.

ESSENTIAL FUNCTIONS:

• Supervises daily enrollment, academic and continuing education operations, including admissions, financial aid, advising, registration, billing processes, etc.
• In cooperation with the Student Accounts department, monitors individual student accounts to ensure all payments are up to date.
• Works with the Director of Admissions and the Student Affairs department to develop and implement Center retention plan for all students.
• Hires, supervises, evaluates and provides leadership to Center staff.
• Recruits, hires and supports the adjunct faculty staff and continuing education instructors.
• Works with the Director of Admissions to develop the Center’s budget, and monitors to ensure Center remains profitable and compliant with approved spending guidelines.
• Coordinates with the Academic Dean and Director of Continuing Education to create the course schedules (fall, spring, etc.) for degree programs and Continuing Education courses and work collaboratively with program directors for the specialty programs.
• Develops and implements the Center’s marketing plan while working collaboratively with the College Advancement team.
• Develops and markets new continuing education programs and works cooperatively with Continuing Education and other departments, as required.
• Works with and participates in area economic and workforce development agencies, chamber of commerce’s, social service agencies and other groups and organizations whose mission intersects with the College’s mission.
• Upholds the policies and procedures of the College.
• Prepares and submits various reports of enrollment, retention and student activities, upon request.
• Provides classroom instruction as required (i.e. College 101, Capstone, other courses qualified to teach).
• Provides staff development training in all processes of the Center for staff and faculty.
• Supports the college’s Development/Fundraising activities.
• Leads the departmental or unit level planning process in alignment with the Institutional Strategic Plan, being sure to meaningfully engage staff members in each step of the process and facilitate the assignment of ownership for each activity related to the departmental plans and ensure that tasks are carried out as expected.
• Collaborates with other departmental heads to ensure that overlapping or related initiatives are coordinated.
• Participates in the Institutional Strategic Planning process as requested.
• Assesses achievement of departmental plans annually, formally report results to supervisor, and participate in the college wide review of departmental plans as requested.
• Other duties and responsibilities as assigned.

KEY COMPETENCIES:

• Excellent communication and organizational skills.
• Demonstrated leadership ability.
• Strong analytical, problem-solving and conflict-resolution skills.
• Ability to multi-task.
• Proven ability to work with a diverse population.
• Willingness to work as part of a team to contribute to success of center.
• Excellent interpersonal skills.
• Capacity to represent the College in a public setting in a professional manner.
• Knowledge of educational recruiting and marketing.

EDUCATION:

• Bachelor’s Degree in Education, Business or related field required.
• Master’s Degree preferred.

EXPERIENCE:

• Five (5) years of Educational or Business management experience is required.
• Experience in the Higher Education, sales and marketing field preferred.
• Experience working with people from all age groups and with various economic, educational, and ethnic backgrounds preferred.

In compliance with Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and all other applicable non-discrimination laws, Lackawanna College does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, age, disability, veteran’s status, or genetic information in its educational programs and activities, admissions, and with regard to employment.

Lackawanna College is an accredited, private, non-profit educational institution providing opportunities for career and personal development within selected associates degree, certificate and continuing education program.