CASE MANAGEMENT SUPERVISOR

HRA/DEPT OF SOCIAL SERVICES; New York (NY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Loan forgiveness programs

55-a Program eligibility

Job summary

The HRA/Department of Social Services in New York City seeks an Associate Benefits Opportunity Specialist I to supervise a BOS team, oversee eligibility determinations, and drive employment planning and case management to help families achieve self-sufficiency.

You will coordinate intake, reviews, and referrals, ensuring accurate processing of applications and timely reporting. The role emphasizes leadership, compliance, and collaboration across FIA/BAC teams.

Qualifications

• Four-year high school diploma or equivalent with 3 years of full-time social/human services experience including client services or employment planning/counseling.
• Bachelor’s degree plus 18 months of full-time experience as Benefits Opportunity Specialist or as described in (1).
• 60 semester credits substituted for 9 months of work experience, with at least 18 months of full-time related experience as Benefits Opportunity Specialist or social/human services work.

Responsibilities

• Supervise BOS staff who handle the entire application process for new applicants and related cases.
• Assign applications, review recommendations, and sign off on benefits and case entries.
• Supervise interviews to assess eligibility for immediate needs grants and public assistance.
• Prepare daily/weekly statistics and monthly audits.
• Provide case consultation and guidance on difficult cases as needed.
• Oversee ongoing eligibility assessments and employment/ housing plan development.
• Review eligibility decisions for accuracy per agency and NYS rules; conduct conferences.

Skills

Supervisory

Case management

Employment planning

Eligibility determination

Data analysis

Reporting

Education

Bachelor's degree

High school diploma

Job description

APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST TITLE OR PERMANENT IN THE BENEFITS OPPORTUNITY SPECIALIST TITLE FOR AT LEAST ONE YEAR; THIS IS A PROVISIONAL APPOINTMENT, WHEN A TEST BECOMES AVAILABLE IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST (ABOS) TITLE, YOU MUST TAKE AND PASS THE EXAM TO REMAIN IN THE ABOS TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under the direction of the Associate Benefits Opportunity Specialist II, the Associate Benefits Opportunity Specialist I (ABOS I) is responsible for supervising a team of BOS staff, who provide various functions of eligibility determination, financial planning, and employment planning and monitoring and other related services to persons in need, to promote individual and family self-sufficiency. The ABOS I use supervisory, program development, quantitative analysis, and other research skills in accomplishing all the goals of FIA Benefits Access Centers and its components (Application, Financial Planning, Employment Planning, Undercare, etc.).

FIA’s Operations is recruiting for one (1) Associate Benefits Opportunity Specialists I, to function as a Case Management Supervisor, who will:

• Supervise a team of BOS workers who handle the entire application process for all new applicants; Family Assistance cases which have been closed over sixty days; all Safety Net case reopens which have been closed regardless of date; and one-shot deals.
• Assign application to staff, review application recommendations and sign off on all benefits as well as case entries.
• Supervise a team of BOS workers who interview applicants and assess eligibility for immediate needs grant (food and non-food); for employability and eligibility for public assistance, SNAP benefits and Medicaid; works with applicants to remove barriers to employment and makes referrals to other services as needed.
• Prepare daily and weekly statistical reports on work performed as well as monthly audits.
• Assist with case consultation on individual cases and guidance on difficult cases in the case planning process as necessary.
• Supervise a team of BOS workers who provide comprehensive service delivery to participants after the establishment of the participant’s case; Family Assistance case that have been closed less that sixty days or Safety Net cases that have been closed in error.
• Supervise a team of BOS workers who manages all aspects of the case, including establishing on-going eligibility, assessing participants, developing appropriate Employment Assessment and Employment Plans and executing specific strategies designed to help participants achieve self-sufficiency.
• Review employment eligibility decisions for appropriateness and correctness according to Agency and New York State rules and regulations and performs initial conference/conciliation interview.
• Perform the Mandatory Dispute Resolution function.
• Supervise staff that interview and correspond with homebound clients.
• Supervise a team of BOS who provide quick service for those clients who walk-in or telephone the center. Additionally, the team will take appropriate action on reported changes, provide information and documentation as requested by the participants and maintain contact with other teams to ensure awareness of all activity that will affect the case management plan.
• Supervise staff who interview and determine housing needs of tenants at risk of homelessness or already homeless reporting to Benefits Access Centers. Assist in the development of anti-eviction/housing plan of intervention for referred participants.
• May conduct field visits.

Hours/Shift: Monday – Friday

ASSOCIATE BENEFITS OPPORTUNITY - 56316

Minimum Qualifications

1. A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either: a) client services. b) employment planning/counseling services which involves job development, skills assessment, and employment placement or other economic opportunity programming.

2. A baccalaureate degree from an accredited college; plus eighteen months of full time satisfactory experience working as a Benefits Opportunity Specialist; or

3. A baccalaureate degree from an accredited college; plus eighteen months of full time satisfactory experience as described in one (1) above.

4. College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described in one (1) above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.