Center Care Team - Care Coordinator

ArchWell Health; Dunedin (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An innovative healthcare provider is seeking a Care Coordinator to enhance the lives of senior members. This role is vital in navigating the healthcare system, ensuring that members receive timely and appropriate care. The ideal candidate will possess a deep understanding of healthcare, exceptional communication skills, and a passion for supporting seniors. In this position, you'll collaborate with a multidisciplinary team, coordinate referrals, and build meaningful relationships with members and their families. Join a dedicated team committed to fostering a wellness-focused community and making a significant impact on the lives of seniors.

Qualifications

• 2+ years experience in referral management or care coordination.
• High School diploma required; college coursework in healthcare preferred.

Responsibilities

• Coordinate referrals and ensure members receive appropriate care.
• Build relationships with members and families to facilitate care.

Skills

Healthcare Ecosystem Understanding

Care Plan Coordination

Communication Skills

Attention to Detail

Multitasking

Basic Medical Terminology

Spanish Fluency

Education

High School Diploma

College Coursework in Healthcare

Tools

EMR Systems

Microsoft Office

Job description

Center Care Team - Care Coordinator

Location: Dunedin, FL, USA

Req #: 13025

Date: Wednesday, May 7, 2025

Address: 2210 Main Street, Dunedin, FL 34698

ArchWell Health is a new, innovative healthcare provider dedicated to improving the lives of our senior members. We offer top-quality care in accessible neighborhood clinics, fostering a vibrant, wellness-focused community where seniors feel at home. Our members benefit from continuous, respectful care from people who genuinely care about them, their families, and their communities.

Job Summary:

The Care Coordinator supports members in navigating the complex healthcare system, ensuring they receive appropriate care in the right setting. This role involves guiding members and their families to meet with the right specialists, either within or outside the center, in a timely manner. An ideal candidate will have a deep understanding of the healthcare ecosystem, strong attention to detail, and a passion for providing quality care to seniors.

Duties/Responsibilities:

1. Partner with ArchWell Health's multidisciplinary care team to understand each member's needs, identifying gaps and barriers to treatment.
2. Coordinate referrals to external providers, vendors, and services to meet care needs.
3. Complete accurate and current documentation for member referrals.
4. Build and nurture relationships with members and their families to facilitate care coordination.
5. Monitor ongoing activities as outlined in each member's care plan to ensure progress on goals.
6. Adhere to HIPAA standards and maintain confidentiality of protected health information (PHI).
7. Promote clear communication among the care team and clinicians to ensure positive outcomes.
8. Assist members with problem-solving related to healthcare, financial, or social barriers (e.g., interpreters, transportation, prescriptions).
9. Serve as the system navigator and point of contact for members and families, providing direct access for questions and concerns.
10. Perform additional duties as assigned.

Required Skills/Abilities:

1. Deep understanding of the healthcare ecosystem, including benefits and insurance authorization.
2. Passion for helping senior members successfully carry out care plans.
3. Effective collaboration with diverse populations, including staff, providers, members, families, insurance carriers, and vendors.
4. Basic medical terminology knowledge.
5. Understanding of Medicare criteria for equipment and supplies.
6. Knowledge of CPT and ICD-10 codes.
7. Working knowledge of specialists and community resources.
8. Strong communication and rapport-building skills within an interdisciplinary team.
9. Ability to multitask and manage priorities with high attention to detail.
10. Proficiency in Microsoft Office.
11. Fluency in Spanish or languages spoken by the community served (where necessary).

Education and Experience:

1. High School diploma or equivalent required; college coursework in healthcare preferred.
2. At least 2 years of experience in referral management or care coordination.
3. Medical Assistant or administrative experience is helpful.
4. Experience with EMR systems, ideally eClinicalWorks or similar.

ArchWell Health is an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected classes.