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Responsibilities include:
- Performing care coordination services for assigned recipients eligible for home health services, such as Home Health Visits, PPEC, Personal Care Services, and/or Private Duty Nursing Services, based on contract requirements.
- Using discretion to approve or validate UR or forwarding to a second-level reviewer. Providing first-level utilization review for inpatient and outpatient services requiring authorization, including Prospective, Urgent/Non-urgent, Concurrent, and Retrospective Reviews.
- Completing prior authorizations promptly.
- Conducting initial assessments to recommend appropriate home health assessments unless already completed during the current fiscal year.
- Conducting home and/or PPEC visits as needed or required by contract.
- Scheduling and leading initial face-to-face meetings in the recipient’s home or PPEC with the recipient (if able) and the parent or legal guardian.
- Assessing, planning, implementing, monitoring, and evaluating the care options and services needed to meet the recipient’s healthcare needs.
- Documenting assessment findings, actions, and outcomes.
- Recording all communication, interventions, and follow-up tasks in the Care Coordination System within one business day.
- Identifying patient care issues and making appropriate recommendations.
- Collaborating with the parent or guardian and healthcare team to arrange home care needs.
- Maintaining regular monthly contact (via phone or face-to-face) with the recipient and guardian to update the Plan of Care, resolve issues, and identify additional needs.
- Participating in multidisciplinary team meetings to develop comprehensive care plans based on recipient needs.
- Evaluating and updating the care plan as necessary, communicating changes to all involved parties.
- Monitoring caseload eligibility status monthly in MMIS.
- Completing Staffing Tools (Freedom of Choice) when reconsidering a recipient’s placement into a Skilled Nursing Facility.
- Following guidelines for calls and visits related to SNF transitions to community settings over six months.
- Serving as a resource to the community.
Seniority level
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- IT Services and IT Consulting
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