Center Assistant

Sylvan Learning Center; Falls Church (VA); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Competitive hourly rate

Morning shift

Extendable hours

Growth opportunities

Job summary

Sylvan Learning Center in Falls Church, VA is seeking a friendly Center Assistant to greet families, manage inquiries, and support enrollment processes. You will handle calls, emails, and scheduling with a warm, professional demeanor in a welcoming center environment.

The role emphasizes strong communication, organization, and teamwork, with opportunities to assist during assessments and light admin tasks. Morning shifts, some Saturdays, and growth opportunities are offered.

Qualifications

• High school diploma required; some college preferred.
• 1+ years of customer service, administrative, or phone-based support experience.
• Comfortable making outbound calls with warm, clear, and professional communication.
• Strong written communication skills for texting and emailing.
• Highly organized and detail-oriented; familiarity with Google Workspace or scheduling tools a plus.
• Experience in education, healthcare, sales or service environments is a bonus.
• Calm under pressure, proactive, and genuinely caring about families.

Responsibilities

• Make warm, personalized follow-up calls, texts, and emails to families who have expressed interest but haven't scheduled yet
• Confirm and remind families of upcoming assessment appointments to reduce no-shows
• Manage daily schedule changes, cancellations, and rescheduling requests with accuracy and calm
• Keep the enrollment tracking system updated with every contact and status
• Prepare clear briefs for the afternoon team about incoming families and relevant notes
• Support front desk operations by answering phones and greeting families with enthusiasm
• Assist with student assessments when center volume requires
• Perform light administrative tasks as needed

Skills

Customer service

Administrative tasks

Phone-based support

Written communication

Organizational skills

Google Workspace

Scheduling tools

Education

High school diploma

Some college preferred

Tools

Google Workspace

Scheduling tools

Job description

Sylvan Learning Center - Hiring for Highly Skilled Center Assistant

Are you looking for a fun, detail-oriented role where your organizational skills shine? Do you enjoy creating a warm, welcoming environment while supporting families and team members? If yes, this loving and dynamic position at Sylvan Learning Center could be perfect for you!

Join Sylvan Learning Center, a trusted name for 40 years in inspiring academic confidence and a love for learning. As a talented Center Assistant, you will be the friendly first point of contact for families, helping them feel cared for and supported. This role offers a chance to develop your communication, scheduling, and customer service skills in a positive and supportive setting.

Key Responsibilities

• Make warm, personalized follow-up calls, texts, and emails to families who have expressed interest but haven't scheduled yet
• Confirm and remind families of upcoming assessment appointments to reduce no-shows
• Manage daily schedule changes, cancellations, and rescheduling requests with accuracy and calm
• Keep the enrollment tracking system updated with every contact and status
• Prepare clear briefs for the afternoon team about incoming families and relevant notes
• Support front desk operations by answering phones and greeting families with enthusiasm
• Assist with student assessments when center volume requires
• Perform light administrative tasks as needed

What We Offer

• Competitive hourly rate of $15 – $18 based on experience
• Morning shift schedule: Monday to Thursday, 9:00 AM – 2:00 PM & Occassional Saturdays, 9:00 AM - 2:00 PM (15-25 hours/week)
• Opportunity to extend hours into the afternoon for assessments and additional support
• Growth potential with expanded hours and responsibilities as the center grows

Ideal Candidate Qualifications

• High school diploma required; some college preferred
• 1+ years of customer service, administrative, or phone-based support experience
• Comfortable making outbound calls with warm, clear, and professional communication
• Strong written communication skills for texting and emailing
• Highly organized and detail-oriented; familiarity with Google Workspace or scheduling tools a plus
• Experience in education, healthcare, sales or service environments is a bonus
• Calm under pressure, proactive, and genuinely caring about families

Choosing Sylvan is about getting results and setting your child up for long-term success. At Sylvan, we’re focused on building academic confidence, igniting intellectual curiosity and inspiring a love for learning — all of which make a big impact in school and in life. For 40 years, we’ve helped millions of students achieve new levels of academic success.