Future Opening: Center Administrator

American Family Care; Waxhaw (NC); On-site; USD 46,000 - 54,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Job summary

American Family Care in Waxhaw, NC seeks an operations manager for an urgent care clinic. You will oversee non-physician staff, ensure quality patient care, and maintain the facility and supplies.

You will work with a franchised location, with responsibilities that may vary by franchise and location, and you will help ensure accurate patient charges and efficient daily operations.

Qualifications

• Bachelor’s degree preferred.
• Minimum of two years experience in a supervisory role in a medical office.
• Demonstrated written, verbal, and consultative communication skills.
• Ability to deliver high levels of customer service and achieve customer satisfaction.
• Understanding of compliance and regulatory guidelines.

Responsibilities

• Recruit, hire, and onboard staff for roles such as front office medical receptionist, medical assistant, x-ray technician, and other positions.
• Supervise, evaluate, and execute performance evaluations of non-provider staff.
• Partner with the Medical Director to ensure medical care follows physician instructions and upholds high-quality standards.
• Ensure staff comply with company policies, procedures, and state/federal regulations.
• Lead and organize staff meetings, daily huddles, and in-service programs.
• Spearhead resolution of patient and staff concerns while monitoring patient satisfaction through various tools.
• Ensure compliance with front office procedures and accuracy of financial transactions.
• Maintain and clean the facility, ensuring adequate stock of medical and janitorial supplies.
• Monitor key performance indicators and implement continual improvement programs.
• Participate in and execute a local marketing plan to increase community awareness and attract new patients.
• Research, plan, and represent the clinic at local community events, health fairs, and partnerships to build brand presence.

Skills

Supervisory experience

Customer service

Communication skills

Regulatory compliance

Education

Bachelor’s degree preferred

Job description

Job Summary

To manage operations for an urgent care clinic, including managing all non‑physician clinic staff, ensuring quality patient care, maintaining the clinic building and supplies, and ensuring accurate charges for each patient. This position works directly with a franchised business location; specific job duties and benefits may vary between franchises.

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

Compensation

$22.00 - $26.00 per hour

Responsibilities

• Recruit, hire, and onboard staff for roles such as front office medical receptionist, medical assistant, x‑ray technician, and other positions.
• Supervise, evaluate, and execute performance evaluations of non‑provider staff.
• Partner with the Medical Director to ensure medical care follows physician instructions and upholds high‑quality standards.
• Ensure staff comply with company policies, procedures, and state/federal regulations.
• Lead and organize staff meetings, daily huddles, and in‑service programs.
• Spearhead resolution of patient and staff concerns while monitoring patient satisfaction through various tools.
• Ensure compliance with front office procedures and accuracy of financial transactions.
• Maintain and clean the facility, ensuring adequate stock of medical and janitorial supplies.
• Monitor key performance indicators and implement continual improvement programs.
• Participate in and execute a local marketing plan to increase community awareness and attract new patients.
• Research, plan, and represent the clinic at local community events, health fairs, and partnerships to build brand presence.

Qualifications

• Bachelor’s degree preferred.
• Minimum of two years experience in a supervisory role in a medical office preferred.
• Demonstrated written, verbal, and consultative communication skills.
• Ability to deliver high levels of customer service and achieve customer satisfaction.
• Understanding of compliance and regulatory guidelines.

Company Overview

American Family Care (AFC) is a leading provider of urgent care, accessible primary care, and occupational medicine, operating one of the largest urgent care chains in the U.S. Each location is equipped with an onsite lab and in‑house x‑ray capability. This role may be for a company‑owned or franchise location, each of which recruits, trains, and manages their own staff while setting their own policies and benefits. Company‑owned locations offer a comprehensive benefits package.

Equal Opportunity Employer

We are an Equal Opportunity Employer.