Supervisor, Center Administration

Conviva Senior Primary Care; Tampa (FL); On-site; USD 59,000 - 70,000; Full time

Job summary

Conviva Senior Primary Care is seeking a Supervisor, Center Administration to plan and direct work of personnel delivering outpatient care. You will collaborate with clinicians to implement staffing plans and policies for optimal patient outcomes, while guiding day-to-day operations and ensuring policy adherence.

The role requires 2-4 years of operational leadership in a clinical setting, strong interpersonal skills, and Medicare knowledge to support a value-based care environment.

Qualifications

• 2-4 years of operational leadership experience in a clinical office setting.
• Direct leadership experience and demonstrated ability to lead, coach and mentor teams.
• Proven interpersonal skills with the ability to interface effectively with physicians and office staff.
• Knowledge of Provider Communities and Medicare.
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems.
• Knowledge of Excel, Word and Power Point Presentations in a business setting.
• High engagement and emotional intelligence.
• Passionate about improving consumer experience.

Responsibilities

• Plan and direct the work of professional and support personnel in outpatient care.
• Develop staffing plans, policies and procedures for the facility.
• Collaborate with clinicians to ensure optimal patient outcomes.
• Make day-to-day operational decisions and supervise a team of associates.
• Ensure policy adherence and consistent execution across the team.

Skills

Operational leadership

Interpersonal skills

Provider communities knowledge

Medicare knowledge

EMR/HIM systems experience

MS Office (Excel/Word/PowerPoint)

Emotional intelligence

Patient experience focus

Education

Bachelor's degree in Business Administration or Healthcare Administration

Tools

EMR/HIM systems

Excel

Word

PowerPoint

Job description

Become a part of our caring community

The Supervisor, Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Supervisor, Center Administration works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.

The Supervisor, Center Administration helps develop and leads implementation for staffing plans, policies and procedures for the facility and works closely with clinicians to ensure optimal patient outcomes. Decisions are typically are related to schedule, plans and daily operations. Performs escalated or more complex work of a similar nature, and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across team. Holds team members accountable for following established policies.

Required Qualifications

Use your skills to make an impact

• 2-4 years of operational leadership experience in a clinical office setting
• Direct leadership experience and demonstrated ability to lead, coach and mentor teams
• Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians and office staff
• Knowledge of and experience working with Provider Communities
• Medicare knowledge
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems
• Knowledge of Excel, Word and Power Point Presentations in a business setting
• A high level of engagement and emotional intelligence
• Must be passionate about contributing to an organization focused on continuously improving consumer experience

Preferred Qualifications

• Basic knowledge of Population Health Strategy
• Managed care experience
• Value Based Care knowledge
• Proven ability to function effectively in matrix management environment and as a member of an interdisciplinary team
• Solid understanding of medical care delivery, managed care financial arrangements and reimbursement
• Bachelor's degree, preferably in Business Administration, Healthcare Administration or related field
• Experience managing a budget of $500,000+

Additional Information

Working Hours: Monday – Friday 8:00 to 5:00 overtime may be required as needed

This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [e-mail] with instructions on how to add the information into your official application on Humana’s secure website.

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$58,700 - $70,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.