Center Administrator

American Family Care; Glen Allen (VA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Flexible scheduling

Job summary

A leading urgent care provider in Glen Allen, VA seeks a Center Administrator to manage clinic operations and oversee non-physician staff. The ideal candidate will ensure quality patient care, lead hiring processes, and maintain compliance with regulations. This role requires a Bachelor's degree and supervisory experience in a medical office. Compensation ranges from $50,000 to $60,000 per year and includes various benefits such as health insurance and retirement plans.

Qualifications

• A minimum of two years experience in a supervisory role in a medical office.
• Demonstrated skills in written, verbal, and consultative communications.
• Understanding of compliance and regulatory guidelines.

Responsibilities

• Manage operations for an urgent care clinic.
• Supervise and evaluate non-provider staff performance.
• Ensure compliance with company policies and procedures.

Skills

Customer service excellence

Communication skills

Leadership

Education

Bachelor’s degree

Job description

Center Administrator at American Family Care

Job Summary

Manage operations for an urgent care clinic. Oversee all non-physician clinic staff. Ensure quality of patient care, maintain clinic building and supplies, and accurately attribute charges to each patient. This position works directly with a franchised business location, and duties and benefits may vary between franchises.

Benefits

• 401(k) matching
• Free uniforms
• Health insurance
• Paid time off
• Dental insurance
• Retirement benefits
• Employee referral incentives
• Great small business work environment
• Flexible scheduling
• Additional perks!

Responsibilities

• Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
• Supervise, evaluate, and execute performance evaluations of non-provider staff
• Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations
• Lead and organize staff meetings, daily huddles, and in-service programs
• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
• Ensure compliance with front office procedures and accuracy of financial transactions
• Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
• Monitor various key performance indicators and put programs in place for continual improvement.

Qualifications

• Bachelor’s degree preferred
• A minimum of two years experience working in a supervisory role in a medical office preferred
• Demonstrated skills in written, verbal, and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). Compensation: $50,000.00 - $60,000.00 per year. American Family Care is an Equal Opportunity Employer.

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