Cemetery Representative

State of South Dakota; Sioux Falls (SD); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health insurance options

Eleven paid holidays

Vacation and sick leave accrual

Job summary

State of South Dakota's Department of Veterans Affairs in Sioux Falls, SD is seeking a full-time position focusing on cemetery operations, burial eligibility, scheduling, and records management. The role requires strong communication, attention to detail, and excellent customer service to veterans and families.

Ideal candidates will verify burial eligibility, schedule burials, maintain records, and use BOSS software, while following federal, state, and local policies.

Qualifications

• Excellent communication skills, both verbally and written.
• Great attention to detail and the ability to provide excellent customer service.

Responsibilities

• verify eligibility for burial, schedule burials, and process monument orders;
• examine records for errors, missing information, incorrect document submission, and/or omissions and bring to the attention of the funeral director, next-of-kin, or supervisor;
• resolve most burial eligibility related issues based on learned situations.
• communicate cemetery information to Veterans, their families, funeral directors, and visitors;
• learn interment application procedures and National Cemetery Administration eligibility criteria (e.g., establish and schedule interment applications);
• maintain burial records and applications (e.g., paper and electronic);
• operate computer applications unique to the cemetery (e.g., Burial Operational Support System [BOSS]);
• conduct committal services (e.g., chaplain services and military funeral honors);
• represent the mission of the SDDVA;
• gain knowledge of Federal, state, local, NCA, and military policies and procedures for cemetery operations;
• follow state of SD/SDDVA policies for confidentiality and disclosure of information (e.g., Privacy Act and Freedom of Information Act [FOIA]);
• establish and/or maintain complex records, use coding and filing systems, and retrieve and compile data;
• follow cemetery specific Standard Operating Procedures (SOPs) and daily operations.

Skills

Communication skills

Attention to detail

Customer service

BOSS

Tools

BOSS

Job description

Job ID: 37191

Agency: Department of Veterans Affairs

Location: Sioux Falls, SD

Salary: $19.27 to $24.50 Hourly, depending on experience

Pay Grade: F

Closing Date: 09/08/2026

This is a full-time position with the Department of Veterans Affairs. For more information on the Department of Veterans Affairs, please visit https://vetaffairs.sd.gov/ .

Ideal Candidate Will Have

Excellent communication skills, both verbally and written. Great attention to detail and the ability to provide excellent customer service to all.

Knowledge Of

• Veterans Affairs and State veteran benefits.

Skill To

• read and understand VA, State, and Federal laws and regulations;


• understand the SD Veterans Cemetery program in assisting veterans and their families, funeral directors, and all other clientele;


• verify eligibility for burial, schedule burials, and process monument orders;


• examine records for errors, missing information, incorrect document submission, and/or omissions and bring to the attention of the funeral director, next-of-kin, or supervisor;


• resolve most burial eligibility related issues based on learned situations.

Ability To

• communicate cemetery information to Veterans, their families, funeral directors, and visitors;


• learn interment application procedures and National Cemetery Administration eligibility criteria (e.g., establish and schedule interment applications);


• maintain burial records and applications (e.g., paper and electronic);


• operate computer applications unique to the cemetery (e.g., Burial Operational Support System [BOSS]);


• conduct committal services (e.g., chaplain services and military funeral honors);


• represent the mission of the SDDVA;


• gain knowledge of Federal, state, local, NCA, and military policies and procedures for cemetery operations;


• follow state of SD/SDDVA policies for confidentiality and disclosure of information (e.g., Privacy Act and Freedom of Information Act [FOIA]);


• establish and/or maintain complex records, use coding and filing systems, and retrieve and compile data;


• follow cemetery specific Standard Operating Procedures (SOPs) and daily operations.

Additional Requirements

This position is eligible for Veterans’ Preference per ARSD 55:10:02:08.

Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.

NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information here . This position is a member of Class A retirement under SDRS.

South Dakota Bureau of Human Resources and Administration

Telephone: [phone] Email: [e-mail]

http://bhr.sd.gov/workforus

\"An Equal Opportunity Employer\"