Veterans Cemetery Services Specialist

State of South Dakota; Sioux Falls (SD); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health insurance options

Eleven paid holidays

Vacation and sick leave accrual

Job summary

State of South Dakota's Department of Veterans Affairs in Sioux Falls, SD is seeking a full-time position focusing on cemetery operations, burial eligibility, scheduling, and records management. The role requires strong communication, attention to detail, and excellent customer service to veterans and families.

Ideal candidates will verify burial eligibility, schedule burials, maintain records, and use BOSS software, while following federal, state, and local policies.

Qualifications

• Excellent communication skills, both verbally and written.
• Great attention to detail and the ability to provide excellent customer service.

Responsibilities

• verify eligibility for burial, schedule burials, and process monument orders;
• examine records for errors, missing information, incorrect document submission, and/or omissions and bring to the attention of the funeral director, next-of-kin, or supervisor;
• resolve most burial eligibility related issues based on learned situations.
• communicate cemetery information to Veterans, their families, funeral directors, and visitors;
• learn interment application procedures and National Cemetery Administration eligibility criteria (e.g., establish and schedule interment applications);
• maintain burial records and applications (e.g., paper and electronic);
• operate computer applications unique to the cemetery (e.g., Burial Operational Support System [BOSS]);
• conduct committal services (e.g., chaplain services and military funeral honors);
• represent the mission of the SDDVA;
• gain knowledge of Federal, state, local, NCA, and military policies and procedures for cemetery operations;
• follow state of SD/SDDVA policies for confidentiality and disclosure of information (e.g., Privacy Act and Freedom of Information Act [FOIA]);
• establish and/or maintain complex records, use coding and filing systems, and retrieve and compile data;
• follow cemetery specific Standard Operating Procedures (SOPs) and daily operations.

Skills

Communication skills

Attention to detail

Customer service

BOSS

Tools

BOSS

Job description

State of South Dakota's Department of Veterans Affairs in Sioux Falls, SD is seeking a full-time position focusing on cemetery operations, burial eligibility, scheduling, and records management. The role requires strong communication, attention to detail, and excellent customer service to veterans and families.

Ideal candidates will verify burial eligibility, schedule burials, maintain records, and use BOSS software, while following federal, state, and local policies.