CEMETERY OFFICE ADMIN

Automatic Data Processing, Inc.; Farmington (NM); On-site; USD 19,000 - 22,000; Full time

Job summary

The Cemetery Office Admin at Automatic Data Processing, Inc. in Farmington, NM handles daily office operations, supports sales staff, and coordinates appointments for families arranging burial services.

The role emphasizes discretion, empathy, and accurate record-keeping in a sensitive environment. The ideal candidate is highly organized, detail-oriented, and proficient with Microsoft Office and CRM systems, with 2+ years in administrative or sales-support roles.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree is a plus.
• 2+ years of administrative, customer service, or sales support experience.
• Experience in funeral, cemetery, or real estate industries is a plus.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to maintain confidentiality and professionalism with grieving families.
• Excellent communication, organizational, and problem-solving skills.

Responsibilities

• Manage office operations, answer phones, respond to emails, and greet visitors.
• Maintain records of property sales, burial arrangements, and customer information.
• Prepare contracts, deeds, and other cemetery documents.
• Coordinate appointments between families and sales representatives.
• Track burial plots, crypts, and memorial products inventory.
• Process payments and maintain financial records related to sales.
• Assist with timekeeping responsibilities for other employees.

Skills

Organizational skills

Multitasking

Communication skills

Interpersonal skills

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in business administration or related field

Tools

Microsoft Office Suite

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CEMETERY OFFICE ADMIN

Farmington, NM, US

Salary Range: $14.00 To $16.00 Hourly

Job Summary:

The Office Administrator plays a crucial role in supporting the daily operations of the cemetery sales office. This position involves handling administrative tasks, assisting sales representatives, setting appointments for sales opportunities, and providing compassionate customer service to families making arrangements. The ideal candidate will be highly organized, detail-oriented, and comfortable working in an environment that requires discretion and empathy.

Key Responsibilities:

1. Administrative Support

• Manage office operations, including answering phones, responding to emails, and greeting visitors.
• Maintain and organize digital and physical records of property sales, burial arrangements, and customer information.
• Prepare and process contracts, deeds, and other legal documents related to cemetery sales.
• Coordinate appointments between families and sales representatives.
• Track inventory of burial plots, crypts, and memorial products.
• Process payments, issue receipts, and manage financial records related to sales transactions.
• Assist with timekeeping responsibilities for other employees as directed.

2. Customer Service & Family Support

• Provide compassionate and professional assistance to families making burial arrangements.
• Answer inquiries regarding available cemetery plots, pricing, and policies.
• Guide families through the purchasing process, explaining financing options and policies.
• Work with funeral homes, clergy, and cemetery grounds staff to ensure smooth service arrangements.
• Maintain confidentiality and professionalism when handling sensitive information.
• Assist sales representatives with paperwork, scheduling, and follow-up calls.
• Prepare sales reports, track leads, and update customer databases.
• Help maintain marketing materials such as brochures, pricing sheets, and promotional materials.
• Coordinate community outreach events and cemetery tours to promote services.

4. Office & Records Management

• Maintain accurate records of contracts, deeds, and legal documents.
• Update cemetery mapping and plot availability records.
• Ensure compliance with local, state, and federal regulations regarding cemetery operations.
• Order and manage office supplies to support daily functions.

Qualifications & Requirements:

Education & Experience:

High school diploma or equivalent required; associate’s or bachelor’s degree in business administration or a related field is a plus.

2+ years of administrative, customer service, or sales support experience.

Experience in funeral, cemetery, or real estate industries is a plus.

Strong organizational and multitasking skills.

Excellent communication and interpersonal skills, with the ability to handle sensitive situations with empathy.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.

Ability to maintain confidentiality and professionalism at all times.

Detail-oriented with strong problem-solving skills.

Ability to work both independently and as part of a team.

Other Requirements:

• Ability to work occasional weekends or evenings as needed.
• Comfort working in a cemetery environment and interacting with grieving families.
• Office-based role within a cemetery setting.
• Interaction with customers, sales staff, and grounds crews.
• [Include benefits such as health insurance, paid time off, retirement plans, etc., if applicable.]