Cemetery Associate I

Archdiocese of San Antonio; United States; On-site; USD 34,000 - 42,000; Full time

Job summary

Paylocity is seeking a Cemetery Associate I to provide reception, administrative support, and assist families with cemetery services. This role is the first point of contact for clients and supports smooth office operations.

The ideal candidate will have a high school diploma (Associate's preferred), at least 2 years in an office setting with customer service, and proficiency in Microsoft Office. Knowledge of cemetery policies is a plus.

Qualifications

• Must have strong customer service skills.
• Proficient in Microsoft Office applications.
• Detail oriented, organized, and able to work independently and in a team.

Responsibilities

• Answer phones, interoffice communication, schedule appointments and services.
• Assist families visiting the office with prompt and courteous service.
• Provide general administrative support including deposits, work orders, and filing.
• Assist families with merchandise purchases related to graves, crypts, or niches.
• Help visitors with burial location inquiries.
• Ensure interments are recorded accurately and timely.
• Maintain data in Plotbox including records and some contracts.
• Understand cemetery policy to assist families and coworkers.
• Assist with the memorial application process.
• Address concerns regarding cemetery policy with families.
• Provide daily interment lists to internal locations.
• Prepare certificate of ownership documentation as needed.
• Assist with audits and inventory.
• Support trust processing as needed.
• Keep work area clean and maintain common areas.
• Follow safety training and protocols daily.
• Protect confidentiality of client information and transactions.
• Adhere to Code of Conduct and Faith & Moral Policy.
• Act as a team member contributing to the Mission and Vision.

Skills

Customer service

Microsoft Office

Attention to detail

Written and verbal communication

Education

High school diploma or equivalent

Associates degree preferred

Tools

Plotbox

Job description

Work Schedule: Monday-Friday 8:00 am- 5:00pm

Position type: Full-Time

FLSA Status: Non-Exempt

Summary:

The Cemetery Associate I (CA I) will provide general support to include office reception, administrative duties and assisting families. The CA I will assist with the details regarding services to clients, families, and will be the first point of contact of the cemetery. The CA I will assist with the smooth operation of the office which also includes assisting other office and grounds personnel with administrative details.

Requirements

Position Responsibilities:

• * Answer phones, interoffice communication, schedule appointments and services


• * Assists families that come into the office and provide prompt and courteous service


• * Provides general administrative support to include but not limited to daily deposits, work orders and filing


• * Assist families with merchandise purchases that are relative to grave, crypt or niche


• * Assist visitors inquiring about burial locations


• * Ensure that interments are recorded properly and on a timely basis


• * Maintain information in customer accounting software (Plotbox) to include entering all recordsand some contracts into accounting software


• * Understand and apply knowledge of cemetery policy in order to assist families and coworkers


• * Assists as needed with the memorial application process


• Assist families that come into the office with concerns regarding cemetery policy


• Provide other internal cemetery locations with daily interment list


• Prepares certificate of ownership documentation as needed


• Assists with the audit procedures and inventory


• Assist in trust processing as needed


• Maintain a clean work area and assist with the upkeep of common areas


• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others.


• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information


• Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.


• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.


• Performs other duties as assigned.

\"*Essential Functions – ADA\"

Minimum Qualifications:

• Education
  
  
  
  • High school diploma or equivalent
  
  
  • Associates degree preferred
  
  
  
  


• Experience
  
  
  
  • At least two (2) years of working in an office environment providing customer service and administrative support
  
  
  
  


• License and Credentials
  
  
  
  • Reliable transportation
  
  
  • Valid driver license
  
  
  • Valid vehicle insurance
  
  
  
  

Minimum Knowledge and Skills:

Must have excellent customer service skills

• Experience with Microsoft Office applications and other computer related equipment.


• Must be detail oriented, organized, self-motivated, work well independently and on a team.


• Must have good written and verbal communication skills.

Travel Requirements:

• Travel is not required for this position.