Cell Phone Repair Technician

Jackson Hewitt Inc.; Rosedale (MD); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Jackson Hewitt is seeking a Cell Phone Technician to diagnose, repair, and maintain a wide range of mobile devices. The role involves troubleshooting software and hardware, performing field service, and delivering excellent customer support in a fast-paced environment.

You will work with cutting-edge technology, follow schematics, and use hand tools to repair devices, with opportunities for growth in a team passionate about connectivity and service excellence.

Qualifications

• Experience repairing mobile devices and related hardware.
• Ability to read and follow schematics and technical manuals.
• Experience performing field service visits for on-site repairs or support.
• Strong customer-facing communication and technical troubleshooting skills.

Responsibilities

• Diagnose and repair mobile devices including smartphones, tablets, and portable electronics.
• Perform software troubleshooting on Android, iOS, macOS, Windows to resolve issues.
• Conduct hardware repairs with hand tools and soldering on screens, batteries, ports, and circuits.
• Follow schematics to identify faults and complete repairs with precision.
• Provide technical support for device setup, updates and troubleshooting in-store and in the field.
• Assist customers with retail sales of devices and accessories by explaining features and solutions.
• Evaluate device problems quickly to determine effective repair strategies while maintaining quality standards.

Skills

Android

iOS

macOS

Windows

Hardware repair

Soldering

Field service

Diagnostics

Customer support

Communication

Device troubleshooting

Tools

Screwdrivers

Spudgers

Tweezers

Job description

Benefits

• Free uniforms
• Training & development
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks

Job Summary

Join our dynamic team as a Cell Phone Technician, where you will play a vital role in diagnosing, repairing, and maintaining a wide range of mobile devices and related hardware. This energetic position offers the opportunity to work with cutting‑edge technology, providing exceptional technical support and field service to ensure our customers stay connected. Your expertise will help enhance device performance, troubleshoot software and hardware issues, and deliver outstanding service in retail or field environments. If you are passionate about technology, enjoy problem‑solving, and thrive in a fast‑paced setting, this is the perfect role for you to grow your skills and make a meaningful impact.

Responsibilities

• Diagnose and repair various mobile devices including smartphones, tablets, and other portable electronics.
• Perform software troubleshooting on operating systems such as Android, iOS, macOS, and Windows to resolve issues efficiently.
• Conduct hardware repairs using hand tools and soldering techniques on components like screens, batteries, charging ports, and internal circuits.
• Follow schematics and technical manuals to accurately identify faults and execute repairs with precision.
• Provide technical support for device setup, updates, and troubleshooting both in‑store and in the field.
• Assist customers with retail sales of mobile devices and accessories by explaining features and recommending solutions.
• Use analysis skills to evaluate device problems quickly and determine the most effective repair strategies while maintaining quality standards.

Skills

• Proficiency with Android, iOS, macOS, and Windows operating systems.
• Strong knowledge of computer hardware components and repair techniques.
• Experience with soldering equipment and working with schematics for electronic repairs.
• Familiarity with hand tools used in electronics repair such as screwdrivers, spudgers, tweezers, etc.
• Excellent analysis skills to troubleshoot software issues and hardware malfunctions efficiently.
• Ability to perform field service visits for on‑site device repairs or support.
• Effective communication skills for providing technical support to customers or team members.
• Knowledge of mobile device components including screens, batteries, charging ports, cameras, etc., for accurate diagnostics. Join us as a Cell Phone Technician where your technical expertise will help keep people connected! Bring your passion for technology into a role that challenges you daily while offering opportunities for professional growth in a vibrant environment dedicated to innovation and customer satisfaction.