Celebration Crossing Specialist

State of Indiana; Indianapolis (IN); On-site; USD 19,000 - 26,000; Full time

Job summary

State of Indiana offers seasonal roles at the Celebration Crossing holiday experience in Indianapolis. As a CCX Specialist, you will engage visitors, help with programming, respond to questions, and monitor components to ensure a festive, safe environment.

The position starts at $16.73 per hour and may be adjusted for education and experience. Roles emphasize excellent service, daily sanitation, and collaboration with volunteers and security.

Qualifications

• High school diploma or GED preferred; current high school junior or senior welcome to apply.
• Background in education, theater, and/or customer service preferred.
• Must have experience in customer service or hospitality industries.
• Must be comfortable working independently and exhibit initiative.
• Good communication skills, enthusiasm and collaborative work ethic required.
• Ability to maintain a professional appearance and attitude.
• Able to perform essential functions with or without reasonable accommodation.

Responsibilities

• Enhance the visitor experience in Celebration Crossing by engaging and interacting with visitors, assisting with visitor questions and concerns, and facilitating daily programs.
• Implement scheduled and spontaneous activities and programs within Celebration Crossing for diverse audiences including children, families, and adults.
• Provide excellent customer service by greeting each visitor, answering questions, and being present within the space.
• Work with and assist museum volunteers as needed.
• Facilitate Celebration Crossing experiences and monitor interactive components and manipulatives.
• Communicate visitor issues and concerns to security and other staff as appropriate.
• Support Visitor Services in providing a welcoming and festive environment for all museum visitors.
• Sanitize exhibit and public spaces daily.

Skills

Customer service

Communication

Initiative

Teamwork

Education

High school diploma or GED

Job description

Select how often (in days) to receive an alert:

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana State Museum and Historic Sites:

The Indiana State Museum and Historic Sites (ISMHS) is a statewide museum system with 12 locations, including a central museum based in Indianapolis. Our mission is to ignite wonder, inspire curiosity, reveal stories and create connections. Our values are integrity, stewardship, interconnectivity and transparency. First among our institutional priorities is to produce signature experiences.

Role Overview:

Celebration Crossing (CCX) Specialists work within the Celebration Crossing holiday experience to engage and interact with visitors, assist with facilitation of Celebration Crossing programming, respond to visitor questions and concerns, and monitor experience components. The CCX Specialist will enhance visitor experience through multiple positions including Santa’s House Photographer, Santa House Manager, Santa’s Front Yard Facilitator, Snowfall Express Line Facilitator, and Snowfall Express Conductor*.

Salary Statement:

This position traditionally starts at an hourly rate of $16.73 but may be commensurate with education and work experience.

A Day in the Life:

The essential functions of this role are as follows:

• Enhance the visitor experience in Celebration Crossing by engaging and interacting with visitors, assisting with visitor questions and concerns, and facilitating daily programs.
• Implement scheduled and spontaneous activities and programs within Celebration Crossing for diverse audiences including children, families, and adults.
• Provide excellent customer service by greeting each visitor, answering questions, and being present within the space.
• Work with and assist museum volunteers as needed.
• Facilitate Celebration Crossing experiences and monitor interactive components and manipulatives.
• Communicate visitor issues and concerns to security and other staff as appropriate.
• Support Visitor Services in providing a welcoming and festive environment for all museum visitors.
• Sanitize exhibit and public spaces daily

The job profileis not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:

• High school diploma or GED preferred; current high school junior or senior welcome to apply.
• Background in education, theater, and/or customer service preferred.
• Must have experience in customer service or hospitality industries.
• Must be comfortable working independently and exhibit initiative.
• Good communication skills, enthusiasm and collaborative work ethic required.
• Ability to maintain a professional appearance and attitude.
• Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .