CDH Operations & Deployment Leader

White Cap Management LLC; Atlanta (GA); On-site; USD 150,000 - 210,000; Full time

Job summary

White Cap Management LLC is seeking a senior leader to own the enterprise Customer Delivery Hub (CDH) operating model. You will design, govern, and scale standard processes, roles, and deployment playbooks across markets, partnering with field and functional leaders to ensure readiness, adoption, and sustained performance.

The role requires strong leadership, program management, and analytical skills to deliver improvements in service, productivity, safety, and financial outcomes while driving

Qualifications

• BS/BA in a related discipline and 9+ years of experience in a related field.
• Bachelor's degree in Supply Chain, Logistics, Industrial Engineering, Operations Management, Business, or a related discipline with 10+ years progressive related experience.

Responsibilities

• Develops and governs the enterprise CDH operating model, including standard processes, roles, operating rhythms, controls, standard operating procedures, and deployment playbooks.
• Establishes network-wide deployment methods, readiness standards, tollgates, acceptance criteria, and governance requirements.
• Leads end-to-end operational deployment for new CDHs and coordinates cross-functional workstreams.
• Directs readiness reviews and provides go/no-go recommendations based on risks, dependencies, acceptance criteria, and business requirements.
• Provides visible on-site leadership during activation, go-live, hypercare, and stabilization and relentlessly drives issue resolution and dependable handoff.
• Drives field engagement, training alignment, change adoption, accountability, and ownership of sustained operating performance.
• Analyzes operational performance, customer outcomes, and field feedback and advances improvements in service, productivity, safety, working capital, customer experience, and financial results.
• Integrates lessons learned into enterprise standards, tools, sequencing, and playbooks to increase deployment speed, consistency, and quality.

Skills

Leadership

Program management

Cross-functional collaboration

Operational analytics

Change management

Problem solving

Education

BS/BA in related discipline

Bachelor's degree in Supply Chain, Logistics, Industrial Engineering, Operations Management, Business

Tools

Lean

Six Sigma

Project Management

Job description

White Cap Management LLC is seeking a senior leader to own the enterprise Customer Delivery Hub (CDH) operating model. You will design, govern, and scale standard processes, roles, and deployment playbooks across markets, partnering with field and functional leaders to ensure readiness, adoption, and sustained performance.

The role requires strong leadership, program management, and analytical skills to deliver improvements in service, productivity, safety, and financial outcomes while driving