CDE - Client Delivery Executive II

NTT DATA, Inc.; Chicago (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

A technology services company is seeking a Client Delivery Executive II in Chicago, Illinois. You will oversee the end-to-end delivery of services to a key client, ensuring contractual adherence and satisfaction. The ideal candidate possesses an advanced degree and extensive experience in managing diverse IT services in dynamic environments. Strong client relationship management and crisis management skills are essential. This role includes strategic communication with senior leadership and effective collaboration across teams.

Qualifications

• 5+ years of experience working in Manufacturing, Banking, Commercial, or Healthcare Industries.
• 8+ years of experience in managing Application, Cloud, Infrastructure, Security, Workspace, and Consulting services.
• 8+ years of experience managing a highly leveraged service environment.

Responsibilities

• Accountable for end-to-end delivery of services for a specific client.
• Ensure adherence to contractual commitments and quality.
• Develop and maintain Crisis Management/Disaster Plans.
• Manage costs and develop action plans to close forecast gaps.

Skills

Client relationship management

Crisis Management

Project management

Cloud services

Education

Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity

Job description

We are currently seeking a CDE – Client Delivery Executive II to join our team in Chicago, Illinois (US-IL).

The client is located in Beloit, WI. Visits to the client will be mandatory.

Responsibilities

Operations

• Accountable for end‑to‑end delivery of NTT DATA services for a specific client.
• Ensure adherence to contractual commitments.
• Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.
• Develop and maintain Crisis Management/Disaster Plans.
• Implement project mitigation plans for yellow or red deliverables.
• Conduct Customer Governance meetings.
• Manage Outage/Escalation/Missed SLA incidents.
• Implement and execute automation and efficiency programs.
• Drive client improvement plans to enhance satisfaction.
• Utilize automation for repetitive tasks to boost performance and service quality.
• Possess a deep understanding of the delivery life cycle.
• Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts.
• Manage costs in alignment with annual operating plans and point of sale.
• Develop action plans to close forecast gaps.
• Manage account ramp‑up/ramp‑down resources efficiently.
• Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks.
• Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders.
• Act as a strategic delivery advisor to the executive leadership team.
• Manage Sales Enablement, ensuring integration with delivery teams.
• Leverage broader NTT DATA capabilities and resources strategically.
• Interface with customer architecture teams and senior leadership on emerging technologies.

Governance

• Serve as the main contact for client operations leadership.
• Maintain effective communication with all stakeholders and cross‑functional teams.
• Stay informed about global industry trends and their impact on IT services.

Organization

• Apply best practices in organizational change management.
• Solve large, enterprise problems through matrixed organizations.
• Guide delivery leaders to align service offerings properly.
• Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process.
• Coach and mentor a large team of delivery leaders responsible for daily client operations.

Basic Qualifications

• Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
• 5+ years of experience working in the Manufacturing, Banking, Commercial or Healthcare Industries with customers.
• 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services.
• 8+ years of experience managing a highly leveraged service environment.

Preferred Skills

• Digital Transformation experience leveraging AI to refine knowledge insights.
• Strong knowledge of and experience with ITIL Service Framework v4.
• Experience in IT support and production escalations, including incident response and change lifecycles.
• Excellent verbal and written communication skills.
• Ability to work across multiple time zones.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.