CCTV Field Technician & Systems Specialist

Birdseye Security Solutions; Town of Texas (WI); On-site; USD 48,000 - 68,000; Full time

Job summary

Birdseye Security Solutions, a leader in AI-driven remote facility supervision, seeks a Field Service & Systems Technician for the DFW area. This role balances hands-on customer service in the field with hardware staging, firmware/software programming, and post-installation support.

The position requires 2+ years in CCTV, networking, or field service, with on-site installations, occasional travel, and a focus on safety and reliability. Background checks apply.

Qualifications

• 2+ years of hands-on experience in low-voltage systems, CCTV, networking, or field service operations.
• Understanding of basic IP networking (subnets, IP addressing, routers/switches), power systems, and physical hardware assembly.
• Proficient with basic hand/power tools, multi-meters, and cable termination techniques.
• Excellent verbal and written communication skills with a strong, customer-first service mindset.
• Valid driver’s license with a clean driving record and willingness to travel occasionally.

Responsibilities

• On-site maintenance, diagnostic troubleshooting, and repairs for CCTV systems, mobile units, power hardware, and network infrastructure.
• Act as a primary technical point of contact during service calls, communicating clearly with clients to ensure high satisfaction and minimal downtime.
• Assist with system installations, hardware swaps, and field retrofits according to company safety and workmanship standards.
• Resolve intermediate technical issues independently and collaborate with Project Managers or Senior Technicians on complex escalations.
• Complete detailed service tickets, document site conditions, and log all equipment changes in real-time.
• Participate in the Service On-Call rotation as assigned and travel occasionally for out-of-town service or deployment needs.

Skills

Low-voltage systems

CCTV

Networking

Field service

Soft skills

Communication

Tools

Multimeters

Cable termination

Hand tools

Job description

Birdseye Security Solutions, a leader in AI-driven remote facility supervision, seeks a Field Service & Systems Technician for the DFW area. This role balances hands-on customer service in the field with hardware staging, firmware/software programming, and post-installation support.

The position requires 2+ years in CCTV, networking, or field service, with on-site installations, occasional travel, and a focus on safety and reliability. Background checks apply.