Field Service & Systems Technician

Birdseye Security Solutions; Town of Texas (WI); On-site; USD 48,000 - 68,000; Full time

Job summary

Birdseye Security Solutions, a leader in AI-driven remote facility supervision, seeks a Field Service & Systems Technician for the DFW area. This role balances hands-on customer service in the field with hardware staging, firmware/software programming, and post-installation support.

The position requires 2+ years in CCTV, networking, or field service, with on-site installations, occasional travel, and a focus on safety and reliability. Background checks apply.

Qualifications

• 2+ years of hands-on experience in low-voltage systems, CCTV, networking, or field service operations.
• Understanding of basic IP networking (subnets, IP addressing, routers/switches), power systems, and physical hardware assembly.
• Proficient with basic hand/power tools, multi-meters, and cable termination techniques.
• Excellent verbal and written communication skills with a strong, customer-first service mindset.
• Valid driver’s license with a clean driving record and willingness to travel occasionally.

Responsibilities

• On-site maintenance, diagnostic troubleshooting, and repairs for CCTV systems, mobile units, power hardware, and network infrastructure.
• Act as a primary technical point of contact during service calls, communicating clearly with clients to ensure high satisfaction and minimal downtime.
• Assist with system installations, hardware swaps, and field retrofits according to company safety and workmanship standards.
• Resolve intermediate technical issues independently and collaborate with Project Managers or Senior Technicians on complex escalations.
• Complete detailed service tickets, document site conditions, and log all equipment changes in real-time.
• Participate in the Service On-Call rotation as assigned and travel occasionally for out-of-town service or deployment needs.

Skills

Low-voltage systems

CCTV

Networking

Field service

Soft skills

Communication

Tools

Multimeters

Cable termination

Hand tools

Job description

Birdseye’s mission is to help make the world a safer place!
We are the leader in AI-driven Remote Facility Supervision solutions for the Trucking and Logistics Industry. Our Maximum Telepresence Approach™ delivers cutting-edge, data-driven security and operational insights that create a safer working environment for millions of people every year.
We provide end-to-end, cutting-edge hardware and AI-driven solutions, redefining security beyond traditional gatehouses. By empowering our professionally trained monitoring agents, we achieve 99.99% reporting accuracy in mission-critical security, safety, and operational support -24/7/365- for some of the world’s largest logistics facilities, as well as small and medium-sized businesses.

If you’re ambitious, thrive in a fast-paced environment, and align with our ICARE values, Birdseye will be the perfect fit for you. If you’re wondering what the world will look like in 10 years – join our Team!

Job Description:

TheField Service & Systems Technicianplays a key dual-role in managing technical deployments and post-installation support. This position bridges the gap between hands-on customer service in the field and technical staging in the shop.
While focused primarily on local support, this role balances field service, on-site troubleshooting, and direct customer care with in-house systems building, hardware staging, firmware/software programming, and supporting warehouse/inventory operations during ramp-ups or team coverage.Occasional travel outside the local area may be required based on project and operational needs.

Location: DFW Area. Farmer’s Branch

Job Requirements:

1. Field Service & Customer Support

• -Service & Troubleshooting: Perform on-site maintenance, diagnostic troubleshooting, and repairs for CCTV systems, mobile units, power hardware, and network infrastructure.
• -Customer Care: Act as a primary technical point of contact during service calls, communicating clearly with clients to ensure high satisfaction and minimal downtime.
• -On-Site Installations & Upgrades: Assist with system installations, hardware swaps, and field retrofits according to company safety and workmanship standards.
• -Escalation & Support: Resolve intermediate technical issues independently and collaborate with Project Managers or Senior Technicians on complex escalations.
• -Documentation: Complete detailed service tickets, document site conditions, and log all equipment changes in real-time.
• -On-Call & Travel: Participate in the Service On-Call rotation as assigned (with support and training provided) and travel occasionally for out-of-town service or deployment needs.

2. In-House Staging, Building & Programming

• -System Assembly & Buildout: Assemble custom panels, mount hardware components, and construct Birdseye preassembled & rapid deployment solutions per technical schematics.
• -Equipment Programming: Load software, flash firmware, configure IP addresses, and program CCTV/networking devices prior to field deployment.
• -Bench Testing & QA: Run pre-deployment diagnostic checks and quality assurance testing to verify system integrity before equipment leaves the shop.
• -Technical Preparation: Review job requirements with Project Managers to pre-stage tools, programmed hardware, and cabling packages for upcoming installations.

3. Warehouse, Inventory & Operational Support

• -Warehouse Organization: Assist with warehouse operations, receiving, shelf organization, and keeping workbench/lab areas safe and clean.
• -Inventory Control: Help maintain stock accuracy by tracking hardware usage, logging serial numbers, and reporting low-stock items.
• -RMA Processing: Coordinate CCTV equipment returns, including initial testing, defect labeling, tracking, and shipping logistics.
• -Fleet & Equipment Maintenance: Assist with basic maintenance, staging, and upkeep of company service vehicles, mobile surveillance units, and field tools.
• -Ramp-Up Support: Provide flexible operational coverage in the warehouse or office during team absences or high-volume peak periods.
• -Technical Advancement: Continuously expand knowledge in CCTV, IP networking, power systems (solar/battery), and advanced troubleshooting protocols.
• -Process Efficiency: Identify and suggest small process improvements in staging workflows or field procedures to boost overall team productivity.
• -Teamwork & Mentorship: Collaborate effectively across departments and support peer technicians as operational needs evolve.
• -Feedback & Learning: Proactively participate in technical training opportunities and apply feedback from leadership.

Qualifications and Skills:

• Experience: 2+ years of hands-on experience in low-voltage systems, CCTV, networking, or field service operations.
• Technical Aptitude: Understanding of basic IP networking (subnets, IP addressing, routers/switches), power systems, and physical hardware assembly.
• Mechanical & Tool Skills: Proficient with basic hand/power tools, multi-meters, and cable termination techniques.
• Soft Skills: Excellent verbal and written communication skills with a strong, customer-first service mindset.
• Physical & Travel Requirements: Valid driver’s license with a clean driving record. Willingness and ability to travel occasionally as needed. Ability to lift up to 50 lbs, work on ladders/lifts, and work outdoors when required.

This role will require the candidate to complete background checks (includes but not limited to: references, educational verification, criminal check, credit check – where applicable). Certain roles may also require testing.