CCD & Field Service Manager

Folio Association Management; Town of Florida (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

Folio Association Management in New York is seeking a detail-oriented Community Association Manager assistant to perform on-site inspections, track maintenance, and coordinate with contractors to protect HOA assets.

The role emphasizes keeping detailed records, ensuring ADA compliance, and responding to resident concerns while working closely with the District Manager and CAM.

Qualifications

• High school diploma or equivalent; additional education or certification in property management, real estate, or related fields preferred.
• Experience in property inspections, homeowners’ association management, or related roles preferred.
• Strong understanding of HOA governing documents, CC&Rs, and applicable laws and regulations preferred.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with homeowners, board members, and external stakeholders.
• Detail-oriented and capable of maintaining accurate records and documentation.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Proficiency in using technology for documentation and communication purposes.

Responsibilities

• Monthly inspection of all assets with monthly detailed reports.
• Contractor performance management.
• Soliciting contractor proposals for maintenance work.
• Identify maintenance needs for lakes, roadways, lighting, sidewalks, fences, boardwalks, storm water systems.
• Ensure ADA compliance and proper maintenance of community facilities.
• Monitor preserves for exotic vegetation and report findings to contractor.
• Address Board concerns including wildlife and exotic plant intrusion.
• Work directly with District Manager or CAM; attend on-site inspections and pre-construction meetings as needed.
• Inspect storm water management system and adjust clocks for fountains and daylight savings.
• Respond to complaints about ponds, fountains, aerators, storm water, sidewalks, lights, landscapes, roads and other common areas.
• Maintain customer relations with residents and assist with complaints.
• Annual Lake Bank Erosion Evaluation and Annual Sidewalk Safety Evaluation.

Skills

Excellent communication skills

Detail-oriented

Independent work

Time management

Education

High school diploma or equivalent

Tools

Documentation technology

Job description

• Monthly inspection of all assets. Monthly detailed report provided after each inspection.
• Contractor performance management.
• Soliciting contractor proposals for maintenance work.
• Community asset management including identification of maintenance needs for items such as lakes, roadways, street lighting, sidewalks, fences, boardwalks, storm water management system, guard house.
• Insure that community facilities are ADA compliant and proper maintenance is being performed.
• Monitoring of Preserves for exotic / nuisance vegetation. Findings are reported to your preserve maintenance contractor.
• Follow up on Board concerns such as wildlife issues and exotic plant intrusion.
• Work directly with your District Manager or CAM.
• On-site inspection, vendor meetings and pre-construction meetings as needed.
• Visual inspection of your storm water management system.
• Clock adjustments for fountain and aerator units. Includes adjusting clocks for daylight savings.
• Complaint response to concerns with the ponds, fountains, aerator units, storm water management system, sidewalks, preserves, street lights, landscape lighting, roadways and other common areas.
• Customer relations with residents. Assisting with community complaints and concerns.
• Annual Lake Bank Erosion Evaluation.
• Annual Sidewalk Safety Evaluation.

Qualifications

• High school diploma or equivalent; additional education or certification in property management, real estate, or related fields preferred.
• Experience in property inspections, homeowners’ association management, or related roles preferred.
• Strong understanding of HOA governing documents, CC&Rs, and applicable laws and regulations preferred.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with homeowners, board members, and external stakeholders.
• Detail-oriented and capable of maintaining accurate records and documentation.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Proficiency in using technology for documentation and communication purposes.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.