CCB_Card Merchant Services_Generic_US_Chase

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 180,000 - 230,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Senior Product Manager to own the Slate card product's performance, define value proposition, and shape customer experience.

You will partner across marketing, risk, operations, and finance to deliver new features and expand the Slate portfolio for more customers. You will leverage data analysis and P&L acumen to quantify opportunities, advocate for customer-centric policies, and lead cross-functional teams to implement initiatives that drive revenue and

Qualifications

• Focus on the customer and how products address segment needs
• Experience in risk, finance, marketing, or product management in financial services
• Ability to lead through collaboration across teams
• Proven track record of delivering data-driven product initiatives
• Comfort designing data studies and testing hypotheses using data

Responsibilities

• Bring entrepreneurial attitude to evaluate Slate portfolio opportunities
• Develop and prioritize initiatives to grow revenues and accounts
• Collaborate with cross-functional teams to build new features and experiences
• Partner with analytics, marketing, product, operations, risk and finance to articulate benefits
• Navigate a matrixed organization and influence stakeholders
• Act as a thought leader to persuade and educate across the org
• Deliver monthly reporting and strategy read-outs for Slate
• Prioritize work benefiting customers and the firm
• Focus on customer jobs and alignment with current or new products
• Leverage data-driven insights to drive decisions and risks as needed
• Drive measurable business results and shareholder value
• Lead data studies and tests to understand customer drivers
• Push boundaries to innovate for customer needs
• MBA or equivalent experience in financial services or consumer products

Skills

Customer focus

Financial services product management

Cross-functional collaboration

Data-driven decision making

Risk & finance knowledge

Education

MBA or equivalent

Tools

SAAS tools

SQL / data queries

Microsoft Excel

PowerPoint

Job description

The Slate product team is responsible for managing the Slate Edge and the Slate card portfolio, two value products that provide lending flexibility and credit access to our customers.In this role, you will own a card product’s overall performance, define the core value proposition and customer experience, advocate for policies and procedures that benefit the firm and its customers, and bring new card products and features to life for customers.Using your understanding of the needs of the customer segment, internal processes, P&L acumen, and levers we use to drive customer acquisition and engagement, you will dive into various aspects of our Slate products and target segments to identify opportunities to profitably advocate for our customers and expand Slate to serve more customers.

As the part of the product strategy team for Slate, you will be responsible to partner across the organization to define and deliver new opportunities or products for the segment while stretching across other roles to support key portfolio activities in marketing, risk, and potentially acquisitions.The relationships you build and develop with a broad variety of teams across our operations, acquisition, channels, collections, risk management, etc. teams will be key to your success.Using your data analysis, finance background, strategy experience, and customer mindset, you will quantify opportunities through work across the immediate team and with partners.These opportunities will drive substantial conversations and strategies that will createsmart and profitable segment expansions.Strategy in hand, you will collaborate to bring together teams to implement and deliver our broader bank goals and mission.

To be successful, you are comfortable going broad and deep, looking for opportunities and supporting the broader team to identify, size, and implement a variety of initiatives.You have a background in credit cards or other forms of consumer lending.You are capable of talking about customers, P&Ls, marketing, brand, acquisition, segments, or risk.You have experience bringing new or innovative products to market.

Job Responsibilities:

• Bring an entrepreneurial and self-starter attitude to evaluate opportunities for the Slate portfolio of cards
• Provide strategic thought to develop and prioritize the most critical initiatives to grow revenues and accounts while solving customer pain points
• Effectively collaborate with cross-functional teams to develop new features, experiences, or a compelling product for the segment
• Partner with analytics, marketing, product, operations, risk and finance teams to provide thoughtful recommendations and understand and articulate potential benefits to both customers and the P&L
• Navigate a highly-matrixed organization, influence partners, build consensus, and work across various functional departments (e.g., agile products)
• Act as a thought leader, presenting and discussing ideas with intent to persuade, educate, and enhance understanding across all levels of the organization
• Package and deliver monthly reporting and strategy read-outs for the Slate portfolio, tracking key metrics and progress on goals
• Actively advocating and prioritizing work for Slate that will benefit customers and the firm
• Focus on the customer and the jobs our products perform to address the needs of segment and how they fit into our existing products or potential new products
• Prior experience in risk, finance, marketing, or product management in financial services
• Partner effectively and conscientiously by leading through strong collaboration
• Focus on driving quantifiable business results, returns for shareholders, and value for customers
• Experienced in helping design data studies, reading beyond the data, understanding customer drivers and needs, experimenting, learning, and taking calculated risks based on data
• Pushes boundaries of “what could be” to innovate and serve our customers’ needs
• MBA or equivalent experience in a financial services or consumer product organization

Required qualifications, capabilities, and skills:

• Focus on the customer and the jobs our products perform to address the needs of segment and how they fit into our existing products or potential new products
• Prior experience in risk, finance, marketing, or product management in financial services
• Partner effectively and conscientiously by leading through strong collaboration
• Focus on driving quantifiable business results, returns for shareholders, and value for customers
• Experienced in helping design data studies, reading beyond the data, understanding customer drivers and needs, experimenting, learning, and taking calculated risks based on data
• Pushes boundaries of “what could be” to innovate and serve our customers’ needs

Preferred qualifications, capabilities, and skills:

• MBA or equivalent experience in a financial services or consumer product organization
• Proven ability to take initiative, influence others, and achieve results without direct supervision over resources
• Strong analytical, problem solving and planning skills with an excellent ability to manage multiple initiatives simultaneously and experience with SAAS, data queries
• Excellent written and verbal presentation skills including proficiency in Microsoft Excel and PowerPoint
• Prior experience in credit card issuing institutions, risk management, marketing, or finance functions