CCB_Card Merchant Services_Generic_US_Chase

Aumni; Wilmington (DE); On-site; USD 180,000 - 240,000; Full time

Job summary

Chase is seeking a Vice President, Slate Portfolio Product Strategy to own the card product’s performance, define value proposition, and guide customer experience. You will collaborate widely across marketing, risk, analytics, and finance to identify profitable opportunities and drive segment growth.

You will champion new features and initiatives, articulate benefits to the P&L, and lead through influence in a highly matrixed organization.

Qualifications

• Focus on the customer and the jobs our products perform to address the needs of segment and how they fit into our existing products or potential new products
• Prior experience in risk, finance, marketing, or product management in financial services
• Partner effectively and conscientiously by leading through strong collaboration
• Focus on driving quantifiable business results, returns for shareholders, and value for customers
• Experienced in helping design data studies, reading beyond the data, understanding customer drivers and needs, experimenting, learning, and taking calculated risks based on data
• Pushes boundaries of “what could be” to innovate and serve our customers’ needs

Responsibilities

• Bring an entrepreneurial and self-starter attitude to evaluate opportunities for the Slate portfolio of cards
• Provide strategic thought to develop and prioritize the most critical initiatives to grow revenues and accounts while solving customer pain points
• Effectively collaborate with cross-functional teams to develop new features, experiences, or a compelling product for the segment
• Partner with analytics, marketing, product, operations, risk and finance teams to provide thoughtful recommendations and understand and articulate potential benefits to both customers and the P&L
• Navigate a highly-matrixed organization, influence partners, build consensus, and work across various functional departments (e.g., agile products)
• Act as a thought leader, presenting and discussing ideas with intent to persuade, educate, and enhance understanding across all levels of the organization
• Package and deliver monthly reporting and strategy read-outs for the Slate portfolio, tracking key metrics and progress on goals
• Actively advocating and prioritizing work for Slate that will benefit customers and the firm
• Focus on the customer and the jobs our products perform to address the needs of segment and how they fit into our existing products or potential new products
• Prior experience in risk, finance, marketing, or product management in financial services
• Partner effectively and conscientiously by leading through strong collaboration
• Focus on driving quantifiable business results, returns for shareholders, and value for customers
• Experienced in helping design data studies, reading beyond the data, understanding customer drivers and needs, experimenting, learning, and taking calculated risks based on data
• Pushes boundaries of “what could be” to innovate and serve our customers’ needs
• MBA or equivalent experience in a financial services or consumer product organization

Skills

Customer focus

Cross-functional collaboration

Data-driven decision making

Risk/Finance/Marketing/product acumen

Strategic thinking

Innovative mindset

Education

MBA or equivalent

Tools

SAAS

Data queries

Job description

The Slate product team is responsible for managing the Slate Edge and the Slate card portfolio, two value products that provide lending flexibility and credit access to our customers.In this role, you will own a card product’s overall performance, define the core value proposition and customer experience, advocate for policies and procedures that benefit the firm and its customers, and bring new card products and features to life for customers.Using your understanding of the needs of the customer segment, internal processes, P&L acumen, and levers we use to drive customer acquisition and engagement, you will dive into various aspects of our Slate products and target segments to identify opportunities to profitably advocate for our customers and expand Slate to serve more customers.

As the part of the product strategy team for Slate, you will be responsible to partner across the organization to define and deliver new opportunities or products for the segment while stretching across other roles to support key portfolio activities in marketing, risk, and potentially acquisitions.The relationships you build and develop with a broad variety of teams across our operations, acquisition, channels, collections, risk management, etc. teams will be key to your success.Using your data analysis, finance background, strategy experience, and customer mindset, you will quantify opportunities through work across the immediate team and with partners.These opportunities will drive substantial conversations and strategies that will createsmart and profitable segment expansions.Strategy in hand, you will collaborate to bring together teams to implement and deliver our broader bank goals and mission.

To be successful, you are comfortable going broad and deep, looking for opportunities and supporting the broader team to identify, size, and implement a variety of initiatives.You have a background in credit cards or other forms of consumer lending.You are capable of talking about customers, P&Ls, marketing, brand, acquisition, segments, or risk.You have experience bringing new or innovative products to market.

Job Responsibilities:

• Bring an entrepreneurial and self-starter attitude to evaluate opportunities for the Slate portfolio of cards
• Provide strategic thought to develop and prioritize the most critical initiatives to grow revenues and accounts while solving customer pain points
• Effectively collaborate with cross-functional teams to develop new features, experiences, or a compelling product for the segment
• Partner with analytics, marketing, product, operations, risk and finance teams to provide thoughtful recommendations and understand and articulate potential benefits to both customers and the P&L
• Navigate a highly-matrixed organization, influence partners, build consensus, and work across various functional departments (e.g., agile products)
• Act as a thought leader, presenting and discussing ideas with intent to persuade, educate, and enhance understanding across all levels of the organization
• Package and deliver monthly reporting and strategy read-outs for the Slate portfolio, tracking key metrics and progress on goals
• Actively advocating and prioritizing work for Slate that will benefit customers and the firm
• Focus on the customer and the jobs our products perform to address the needs of segment and how they fit into our existing products or potential new products
• Prior experience in risk, finance, marketing, or product management in financial services
• Partner effectively and conscientiously by leading through strong collaboration
• Focus on driving quantifiable business results, returns for shareholders, and value for customers
• Experienced in helping design data studies, reading beyond the data, understanding customer drivers and needs, experimenting, learning, and taking calculated risks based on data
• Pushes boundaries of “what could be” to innovate and serve our customers’ needs
• MBA or equivalent experience in a financial services or consumer product organization

Required qualifications, capabilities, and skills:

• Focus on the customer and the jobs our products perform to address the needs of segment and how they fit into our existing products or potential new products
• Prior experience in risk, finance, marketing, or product management in financial services
• Partner effectively and conscientiously by leading through strong collaboration
• Focus on driving quantifiable business results, returns for shareholders, and value for customers
• Experienced in helping design data studies, reading beyond the data, understanding customer drivers and needs, experimenting, learning, and taking calculated risks based on data

• Pushes boundaries of “what could be” to innovate and serve our customers’ needs

Preferred qualifications, capabilities, and skills:

• MBA or equivalent experience in a financial services or consumer product organization
• Proven ability to take initiative, influence others, and achieve results without direct supervision over resources
• Strong analytical, problem solving and planning skills with an excellent ability to manage multiple initiatives simultaneously and experience with SAAS, data queries
• Excellent written and verbal presentation skills including proficiency in Microsoft Excel and PowerPoint
• Prior experience in credit card issuing institutions, risk management, marketing, or finance functions

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Vice President, Slate Portfolio Product Strategy