CCaaS Business Analyst - CX & Process Optimization

Globalhrcommunity; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health plans

Well-being programs

Continuous learning opportunities

Job summary

A leading enterprise software company in New York is hiring a Business Analyst to support the CCaaS platform implementation. The ideal candidate must have 2+ years of experience and strong analytical and communication skills. This role involves collaborating with stakeholders, gathering requirements, and ensuring solutions meet objectives. The company offers comprehensive health plans and a commitment to employee well-being.

Qualifications

• Must have 2+ years experience.
• Professional fluency in English is mandatory.
• Experience working across time zones and supporting global teams.

Responsibilities

• Gather detailed business requirements for Sprinklr solutions.
• Conduct comprehensive analysis to translate business needs.
• Work closely with stakeholders ensuring seamless communication.

Skills

Analytical skills

Communication skills

Problem-solving skills

Technical communication

Tools

Visio

Lucidchart

Salesforce Service Cloud

Job description

A leading enterprise software company in New York is hiring a Business Analyst to support the CCaaS platform implementation. The ideal candidate must have 2+ years of experience and strong analytical and communication skills. This role involves collaborating with stakeholders, gathering requirements, and ensuring solutions meet objectives. The company offers comprehensive health plans and a commitment to employee well-being.