Senior Business Analyst: CX & Data Platform

Compunnel, Inc.; Carlsbad (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

A technology solutions provider is seeking an experienced Business Analyst in California to support a data platform initiative aimed at enhancing Customer Experience (CX) through integration across enterprise systems. The role requires extensive experience in Business Analysis, proficiency in SQL and Power BI, and strong collaboration skills to work with various stakeholders. Ideal candidates will have a background in ERP and Service Management, and knowledge of cloud platforms like Databricks and AWS.

Qualifications

• 7–10 years of experience in Business Analysis, including 4–5 years in Customer Experience and Service Management.
• Proven experience with ERP systems, preferably MRP, APS and integration projects.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Analyze and document business requirements across CX, ERP, MRP, and APS systems.
• Collaborate with stakeholders and data teams to define data flows and system integrations.
• Develop and manage Business Requirement Documents and user stories.

Skills

Business Analysis

SQL

Power BI

Data Integration

Agile Methodologies

Analytical Skills

Tools

Databricks

AWS

GitHub

Job description

A technology solutions provider is seeking an experienced Business Analyst in California to support a data platform initiative aimed at enhancing Customer Experience (CX) through integration across enterprise systems. The role requires extensive experience in Business Analysis, proficiency in SQL and Power BI, and strong collaboration skills to work with various stakeholders. Ideal candidates will have a background in ERP and Service Management, and knowledge of cloud platforms like Databricks and AWS.