Catering Supervisor

Appalachian State University; Boone (NC); On-site; USD 42,000 - 51,000; Full time

Job summary

Join a renowned academic institution as a Catering Supervisor, where you will lead a diverse team in delivering exceptional dining experiences. This role involves overseeing catering services, managing events, and ensuring high standards in food preparation and service. With a focus on professional development and a supportive work environment, you will have the opportunity to make a significant impact on the campus community. If you are passionate about food service and enjoy working in a fast-paced environment, this is the perfect opportunity for you to shine.

Benefits

Comprehensive Health Plans

Retirement Plans

Paid Time Off

Professional Development

Wellness & Health Programs

Employee Assistance Programs

Qualifications

• 1 year of experience in food preparation or service activities.
• Ability to work under pressure and manage a team.

Responsibilities

• Lead front-of-house staff for catering events.
• Ensure quality service and communication during events.
• Manage student staff and delegate tasks effectively.

Skills

Food Preparation

Customer Service

Leadership

Communication

Event Management

Education

High School Diploma or GED

Tools

Catering Vehicle

Job description

Catering Supervisor

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.If you would like to bookmark this position for later review, click on the Bookmark this Posting link. If you would like to print a copy of this position for your records, click on the Print Preview link.

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Please see Special Instructions for more details.

For a complete application, please apply and submit all below-required documents electronically through Appalachian State University’s Job Board

• Resume
• List a minimum of 3 professional references with contact information provided

Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Position Summary Information Classification Title Food Services Supervisor-ASU Working Title Catering Supervisor Location Boone, NC Job Category 8 Position Number 096561 Not Eligible for Visa Sponsorship Department Catering - 170400 Minimum Qualifications Graduation from High School or possession of a GED , and one year of experience in food preparation or service activities in a commercial kitchen; or an equivalent combination of training and experience. Experience in the field of work related to the position’s role may be substituted on a year-for-year basis.

Degrees must be received from appropriately accredited institutions. License/Certification Required Essential Job Functions

Catering Supervisor Wanted: Ensuring Memorable Dining Experiences

Are you passionate about delivering exceptional dining experiences? Are you a natural leader with a keen eye for detail? Join our esteemed academic institution as a Catering Supervisor and play a pivotal role in providing outstanding catering services to our students, faculty, and guests.

The Catering Supervisor serves as an effective leader for Appalachian State University’s Grandview Catering & Events front-of-house staff by utilizing high standards in catering and event execution, employee relations, and management for a diverse team.

Working at Appalachian State University comes with a variety of benefits designed to support and enhance your employment experience:

• Comprehensive Health Plans : access a range of health insurance options, including medical, dental, and vision coverage
• Retirement Plans : utilize these to help you secure your financial future
• Paid Time Off : including vacation, sick leave, and holidays to help you balance work and personal life
• Professional Development : take advantage of tuition waiver programs for professional development and further your education
• Wellness & Health Programs : tap into various wellness initiatives and resources, including free gym membership, to help you strive for a healthy lifestyle
• Employee Assistance Programs : access free support services for personal and professional challenges, including counseling and financial advice

Your Responsibilities as a Catering Supervisor include, but are not limited to:

• Being “on the floor” for event service on a daily basis
• Maintaining open and frequent communication with the management team regarding event status, questions, concerns, and new ideas
• Participating in developing and implementing training programs for front-of-house student staff alongside the Catering Manager and the Associate Director
• Ensuring timeliness of each event; This includes packing up and departing the kitchen, arrival at the event location, set up, service within the appropriate timeframe, event breakdown
• Monitoring the quality of the product and service provided during the event
• Managing a team of student staff for the successful execution of catered events.
• Leading the students by example and be able to delegate tasks with detailed instruction and context as needed before, during and after events
• Forming positive working relationships with coworkers, including students, while remaining professional and respectful at all times
• Serving as a point of contact during events for the event host.
• Troubleshooting with excellent customer service and taking action quickly
• Overseeing equipment and workstation clean-up
• Tracking various inventories
• Maintaining awareness of workload balance across the department and be willing to assist as needed with atypical tasks
• Completing industry-recommended certifications such as ServSafe, TIPS , CPR / AED , ALE educational sessions
• Working with the entire Grandview team on other duties as assigned

Knowledge, Skills, & Abilities Required for this Position

• Working knowledge of the food & beverage or hospitality industry gained through 2 years of work experience
• Ability to remain calm and make quick decisions under stressful circumstances
• Patience to guide and supervise student staff that is new to the workforce
• Ability to work during weekends and holidays as needed (including shifts that may exceed 8 hours)
• Ability to hold oneself accountable and can be relied upon to ensure that projects and schedules are maintained
• Ability to be proactive in completing their assigned tasks and strategize to create task lists to delegate to others
• Capacity to perform routine or repetitious tasks with care and attention to detail
• Excellent oral and written communication skills to lead and provide support to catering staff
• Demonstrate a collaborative approach to the completion of tasks or assignments
• Demonstrated ability to treat other employees, including student staff, with respect
• Shown versatility in working well under high pressure and fast-paced situations, as well as slower days that require proactivity and the ability to stay organized
• Excellent customer service and ability to empathize with clients and staff
• Ability (or willingness to learn) to drive, reverse, and otherwise maneuver a catering vehicle through paved roads, foot traffic paths, and between buildings on campus. Vehicles include a cargo van and box trucks.
• Interest in learning from all other positions in the department and willingness to help others

Preferred Qualifications

• 2+ years of relative work experience in the food & beverage industry, preferably with high-volume catering
• Experience leading a team is preferred

Type of Position Permanent Full-Time Staff/Non-Faculty Staff/Non-Faculty Appointment Type 1 Work Schedule/Hours

• Varying schedule based on business needs
• Must be willing to work a non-traditional 40-hour work week (eligible for additional compensation when applicable) and be flexible as needed
• Shifts, at times, exceeding 8-10 hours in length
• Catering employees are required to work special events including, but not limited to: all home football games, University commencement, other large-scale events

Number of Hours Per Week 40 Number of Months Per Year 12 Mandatory Staff Yes Physical Demands of Position

• Moving and traversing in a constant, fast-paced environment for 8+ hours a day
• Ability (or willingness to learn) to drive, reverse, and otherwise maneuver a catering vehicle through paved roads, foot traffic paths, and between buildings on campus
• Lifting and lowering, pushing and pulling items in excess of 40 lbs
• Stooping and bending to retrieve items from ovens, shelves, trucks, etc.
• Set up, breakdown and cleaning equipment
• Pushing and pulling heavy carts, floats, and containers on and off the trucks and up and down elevators

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Breaks may be fragmented. Overall Competency Level Journey Salary Grade Equivalency GN06 Salary Range Anticipated Hiring Range $42,848-50,438 Required Functional Competencies to Successfully Perform Job Duties. Knowledge-Technical: Ability to follow menu guidelines, standardized recipes, and production sheets. Develops and modifies recipes, with appropriate guidance, as needed. Reads menus correctly to estimate food requirements and procures food from storage. Checks par levels to correctly determine variety and quantity. Understands preparation of large quantities of food and prepares accordingly so as not to over or under-produce. Operates equipment according to guidelines. Checks the finished product for flavor, temperature, appearance, and garnish before serving to customers. Appropriate labels and dates foods in the cooler including leftovers. Organizes kitchen/unit work for the day in a timely manner. Follows health laws in the preparation, holding, and storing of food.

Safety & Health Compliance: Practices good personal hygiene by coming to work clean, no body odor, appropriate hair restraint, clean shaven or beard/mustache no longer than 1/8 inch, no nail polish, jewelry must follow guidelines. Hands washed, sanitary gloves worn/changed, and food handled according to state health laws. Foods to be stored according to state health laws by keeping hot foods above 145 degrees F and cold foods below 45 degrees F with raw meats stored below cooked meats daily. Clean work area maintained by removing dirt/dust/stains, and wiping up spills quickly. Storing and labeling cleaning supplies appropriately.

Customer Service: Responds to requests from fellow employees promptly and courteously. In order to achieve excellent customer service in our units there are positive behaviors that we want to demonstrate such as good eye contact, positive image, as well as friendly and prompt service. There are also behaviors that we do not want to demonstrate such as eating, drinking, reading, excessive talking, cell phone usage, or using tobacco products while not on your scheduled break. Attentive to duties. Routine complaints handled according to guidelines. Information about foods and preparation techniques offered to customers. Correct and precise explanations/directions offered to customers as required. Pay will be commensurate with applicant competencies, budget, equity and market considerations. Posting Details Information Posting Date 05/06/2025 Closing Date 05/27/2025 Competency Level Statement If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level. Special Instructions to Applicants For a complete application, please apply and submit all below-required documents electronically through Appalachian State University’s Job Board

• Resume
• List a minimum of 3 professional references with contact information provided

Search Chair Name Chuck Ford Search Chair Email [e-mail] Applicant Pool Preference External (Post on the Web) Departmental Information Quick Link https://appstate.peopleadmin.com/postings/50788 Posting Number 201502873P

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter / Letter of Interest

Letter of Recommendation (1st doc)

List of References with Contact Information