Catering Operations Lead: Guest Experience & Team Growth

Compass Group USA; New York (NY); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Comprehensive Benefit Package

Job summary

Restaurant Associates, a leading catering provider for museums, arts centers, and corporations, seeks a Catering Operations Manager to drive excellence in service and guest experiences. This role oversees administrative and operational tasks, including financial management and HR, sanitation, and safety, and partners with culinary, procurement, and safety teams to uphold standards.

Reporting to the Director of Catering, you will lead a skilled team, ensure compliance with guidelines, and foster

Qualifications

• Bachelor's degree preferred, or equivalent professional experience
• Minimum of 3 years of food service, catering, and/or multi-unit management experience
• Excellent communication skills, both written and verbal
• Proven track record of leadership
• General culinary knowledge of basic kitchen practices, protocols, and procedures
• Proven coaching and teaching skills with peers, individuals, and teams
• Passion for food trends, hospitality, innovation, and creative experiences
• Manages time effectively and prioritizes tasks to meet deadlines
• Creates a culture of food and workplace safety
• Proven coaching and teaching skills with peers, individuals, and teams
• Ability to effectively communicate, motivate, and interact with all levels within the organization
• Demonstrates good judgment and decision-making skills
• Maintains a positive attitude under pressure and motivates the team
• Ability to maintain confidentiality
• Working knowledge of Google Docs, Sheets, Slides, and Mail
• Ability to work independently as well as within a team
• Ability to work in a fast-paced, changing environment

Responsibilities

• Designs, manages, and owns the overall experience, not just the offerings
• Sets an expectation of hospitality that is friendly and engaging
• Has a passion for quality food preparation and taste
• Trains and develops the team
• Conducts associate reviews, coaching sessions, and disciplinary actions in a professional and timely manner
• Ensures all sector and Compass employee guidelines are implemented and adhered to
• Creates a culture of Food and Workplace Safety
• Treats all customers with professionalism, care, and respect
• Responsible for developing daily and weekly plans for the team, communicating these plans so that all team members are informed at all times and understand the importance of their roles
• Employee Engagement
• Employee Development
• Coaching and Counseling
• Communicating team members’ roles and areas of responsibility to all management
• Responsible for the overall daily operation and success of the catering service team
• Drive communication among all stakeholders: FOH, BOH, café teams, etc.
• Equipment and Smallwares Maintenance
• FOH Ordering
• Safety
• Oversees department resources with precision and efficiency, ensuring a strategic equilibrium between exceptional guest experiences, fiscal accountability, and workforce engagement
• Administers labor resources effectively by aligning staffing levels with fluctuating demand requirements

Skills

Leadership

Communication

Food safety

Hospitality

Time management

Google Docs/Sheets/Slides/Mail

Education

Bachelor's degree preferred

Tools

Google Docs

Sheets

Slides

Mail

Job description

Restaurant Associates, a leading catering provider for museums, arts centers, and corporations, seeks a Catering Operations Manager to drive excellence in service and guest experiences. This role oversees administrative and operational tasks, including financial management and HR, sanitation, and safety, and partners with culinary, procurement, and safety teams to uphold standards.

Reporting to the Director of Catering, you will lead a skilled team, ensure compliance with guidelines, and foster