Catering Sales Mgr

The Sanderling; Kitty Hawk (NC); On-site; USD 60,000 - 70,000; Full time

Job summary

The Sanderling seeks a Catering Manager to lead event bookings and client relations, ensuring guest satisfaction while supporting profitability. You’ll work closely with the Director of Catering and ops teams to deliver seamless, high-quality events reflecting our resort standards.

Ideal candidates have strong communication, organization, and hospitality mindset, with experience in catering or hotel operations and proficiency in standard office software.

Qualifications

• College degree in Hospitality Management, Business, or related field preferred.
• 1–2 years of hospitality, catering, events, or hotel operations experience preferred.
• Experience in customer service and event planning is desirable.

Responsibilities

• Respond to inquiries and convert them into confirmed events.
• Maintain relationships with clients and event planners.
• Coordinate event logistics with Banquets, Culinary, AV, and vendors.
• Prepare catering contracts, proposals, and BEOs.
• Ensure event details comply with resort policies and guest expectations.
• Support revenue growth by attracting new market segments.

Skills

Strong communication

Interpersonal skills

Organizational skills

Hospitality mindset

Education

College degree in Hospitality Management, Business, or related field

Tools

Microsoft Office

Delphi

Job description

Who We Are

Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our culture is based on our Ethos of Shared Accountability, Humility and Kindness, Creative Problem Solving, Collaboration and Community and a Do Well Do Good philosophy. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest.

Who We Are Looking For

The Catering Manager works closely with the Director of Catering and operational teams to manage event bookings, maintain strong client relationships, and ensure each event meets or exceeds guest expectations while supporting the resort’s profitability objectives. This role requires strong communication, attention to detail, and the ability to collaborate across departments to deliver seamless events that reflect the quality and service standards of the Sanderling Resort.

Sales & Client Relations

• Respond to telephone, email, and walk-in inquiries regarding catering services and event bookings.
• Assist in selling catering services and converting inquiries into confirmed events.
• Maintain strong relationships with clients and event planners to ensure satisfaction and repeat business.
• Stay informed about local organizations, corporate groups, and community events to identify potential catering opportunities.
• Event Planning & Coordination
• Prepare catering contracts, proposals, banquet event orders (BEOs), and supporting documentation.
• Coordinate event logistics with operational teams including Banquets, Culinary (Executive Chef), Audio-Visual, Equipment rentals, Event vendors.
• Ensure all event details are communicated clearly and executed according to client expectations.

Administrative & Operational Support

• Maintain accurate and organized catering sales files and electronic documentation.
• Ensure all event information is properly recorded and stored within the property’s sales and catering system (Delphi or equivalent).
• Monitor event details to ensure compliance with resort policies and procedures.
• Revenue & Business Development
• Support revenue generation by recommending strategies to: Attract new market segments, Increase average checks, Enhance catering menus and offerings.
• Provide feedback to the Director of Catering regarding potential profit improvement opportunities.

Guest Experience & Service Excellence

• Maintain a high level of professionalism and service when interacting with guests and clients.
• Ensure events are executed to the Sanderling’s standards of hospitality and service.
• Remain attentive, courteous, and helpful to guests at all times.

Safety & Compliance

• Follow all workplace safety standards.
• Report unsafe conditions or concerns to the Director of Catering immediately.
• Ensure compliance with resort policies and operational procedures.

Qualifications

Education & Experience

• College degree in Hospitality Management, Business, or related field preferred.
• 1–2 years of experience in hospitality, catering, events, or hotel operations preferred.

Skills & Competencies

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Customer-service oriented with a hospitality mindset.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to learn and utilize sales and catering systems such as Delphi.