Catering Sales Manager

Pyramid Global Hospitality; Manchester (NH); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Travel perks

Professional development

Job summary

Pyramid Global Hospitality is seeking a capable Catering Sales professional to drive inquiries into confirmed events and build lasting relationships with clients and planners. The role focuses on selling services, coordinating details, and ensuring events meet the hotel’s hospitality standards.

You will prepare contracts, BEOs, and proposals while coordinating logistics with diverse teams. Strong communication and organizational skills are essential for success.

Qualifications

• High school diploma or equivalent required.
• College degree in Hospitality Management, Business, or related field preferred.
• 1–2 years of experience in hospitality, catering, events, or hotel operations required.
• Strong communication and interpersonal skills.

Responsibilities

• Answer telephone, email, and walk‑in inquiries about catering services and event bookings.
• Assist in selling catering services and convert inquiries into confirmed events.
• Maintain strong relationships with clients and event planners to ensure satisfaction and repeat business.
• Stay informed about local organizations, corporate groups, and community events to identify potential catering opportunities.
• Prepare catering contracts, proposals, banquet event orders (BEOs), and supporting documentation.
• Coordinate event logistics with operational teams including banquets, culinary, audio‑visual, equipment rentals, and event vendors.
• Ensure all event details are communicated clearly and executed according to client expectations.
• Maintain accurate and organized catering sales files and electronic documentation.
• Ensure all event information is properly recorded in the property’s sales and catering system (Delphi or equivalent).
• Monitor event details to ensure compliance with resort policies and procedures.
• Support revenue generation by recommending strategies such as attracting new market segments, increasing average checks, enhancing catering menus and offerings, and providing feedback to the Director of Catering regarding profit improvement opportunities.
• Maintain a high level of professionalism and service when interacting with guests and clients, ensuring events are executed to the hotel’s standards of hospitality and service.
• Follow all workplace safety standards, report unsafe conditions or concerns to the Director of Catering immediately, and ensure compliance with resort policies and operational procedures.
• Work occasional Saturdays or Sundays as required.

Skills

Communication skills

Organizational skills

Customer service mindset

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

College degree in Hospitality Management, Business, or related field (preferred)

Tools

Delphi

Microsoft Office

Job description

Key Responsibilities

• Answer telephone, email, and walk‑in inquiries about catering services and event bookings.
• Assist in selling catering services and convert inquiries into confirmed events.
• Maintain strong relationships with clients and event planners to ensure satisfaction and repeat business.
• Stay informed about local organizations, corporate groups, and community events to identify potential catering opportunities.
• Prepare catering contracts, proposals, banquet event orders (BEOs), and supporting documentation.
• Coordinate event logistics with operational teams including banquets, culinary, audio‑visual, equipment rentals, and event vendors.
• Ensure all event details are communicated clearly and executed according to client expectations.
• Maintain accurate and organized catering sales files and electronic documentation.
• Ensure all event information is properly recorded in the property’s sales and catering system (Delphi or equivalent).
• Monitor event details to ensure compliance with resort policies and procedures.
• Support revenue generation by recommending strategies such as attracting new market segments, increasing average checks, enhancing catering menus and offerings, and providing feedback to the Director of Catering regarding profit improvement opportunities.
• Maintain a high level of professionalism and service when interacting with guests and clients, ensuring events are executed to the hotel’s standards of hospitality and service.
• Follow all workplace safety standards, report unsafe conditions or concerns to the Director of Catering immediately, and ensure compliance with resort policies and operational procedures.
• Work occasional Saturdays or Sundays as required.

Qualifications

• High school diploma or equivalent required.
• College degree in Hospitality Management, Business, or related field preferred.
• 1–2 years of experience in hospitality, catering, events, or hotel operations required.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Customer‑service oriented with a hospitality mindset.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn and utilize sales and catering systems such as Delphi.
• Strong computer skills required.

Compensation

Wage: $65,000.00 – $70,000.00 based on experience. The position offers a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks, and opportunities to grow across a portfolio of hotels.

Job Codes: IND400, ZR150

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.