Catering Sales Manager

Hilton Jacksonville Mayo Clinic; Jacksonville (FL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life insurance

Short/Long-term disability

401K options

Tuition assistance

Discounted hotel rates

Training & development

Career advancement opportunities

Job summary

Concord seeks a Catering & Sales Manager with wedding experience to drive catering sales in Jacksonville. You will network with clients, coordinate weddings and corporate events, negotiate contracts, and work weekends to ensure flawless execution across banquet and room blocks.

The role emphasizes maximizing revenue, leading client communications, and collaborating with the sales team to upsell contracted groups and optimize overall hotel performance.

Qualifications

• Minimum 2 years catering sales or related hotel/catering/culinary sales experience.
• Ability to network, prospect business and close deals in a hospitality setting.
• Flexible schedule including weekends and varied shifts during peak periods.

Responsibilities

• Negotiate with clients and coordinate event details, menus, and room setup.
• Solicit new business, contract negotiations, and coordinate local marketing efforts.
• Create and publish Banquet Event Orders (BEOs) and ensure seamless event execution.
• Work with sales team to maximize hotel revenue and guest room and catering sales.

Skills

Catering sales

Job description

We are hiring a Catering & Sales Manager-Previous WEDDING experience REQUIRED!

Looking for someone who has strong experience within the Jacksonville wedding industry. Must like and know how to network, prospect business, and be a go-getter to close on business.

This role focuses on selling and managing social and corporate catering events, including guest rooms. The Catering Sales Manager must work a flexible schedule, including weekends, to oversee event execution. During peak seasons, the schedule may shift to Tuesday–Saturday. Schedule must be flexible to work varied days of the week pending business. Key responsibilities include selling guest rooms, banquet food & beverage, upselling contracted groups, and maximizing hotel revenue.

Responsibilities:

Negotiate with clients, meetings and other functions, all arrangements, suggesting menus, bar set up, room arrangements as per policy and procedure. On completion of negotiations, inform other departments of arrangements in writing which are necessary to assure success of the function.

Daily solicitation for new business, contract negotiation and review, coordinating local marketing efforts and facilitating a high level of communication before, during and post event with pertinent hotel staff to ensure a high level of service for each catering event and other duties as assigned.

Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternate solutions.

Uses his/her personal judgment to integrated current trends in event management and event design.

Works closely with our sales team for all catering functions to insure maximum utilization of facilities.

Works to continuously improve customer service by integrating obtained feedback and personal judgment into action plans.

Create new ideas to increase catering revenue during low demand periods.

Finalize details on Banquet Event Order Sheets by making customer contact, receiving finalized program and publishing BEO’s for distribution.

Offer personalized service to all groups in hotel. Perform all guest contact activities in a cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction.

Solicit future business from current and past customers.

Set example of proper attitude and performance, maintaining appositive attitude toward the hotel and the job being performed.

Create and maintain team work by maintaining a cooperative team-like attitude in working with supervisors and fellow associates (both within the department and in other hotel departments) to help achieve our common goals of maximizing guest satisfaction and profit margins.

Delegate responsibilities to banquet captain when applicable.

Establish and review plans and actions on a quarterly basis and update as needed. Establish sound objectives and accomplish objectives on a timely basis.

Maintain records on cancellations and turndown report, analyzes these reports quarterly.

Provide site tours to potential customers of the hotel’s banquet facilities.

Facilitates various meetings as he/she perceives necessary (Banquet Event order meeting, room block review, Pre/Post convention meeting, etc.)

Requirements:

Experience: Minimum 2 years catering sales, or 2 years in hotel Catering/Convention Services, Banquet, Hotel Sales or Culinary Arts; OR, an equivalent combination of education and experience.

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Salary Range: $26.07/hr - $32.21/hr + Bonus!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.