Catering Sales Manager **Bonus Plan **

Hyatt Hotels Corporation; Miami, Northern (FL, KY); On-site; USD 60,000 - 90,000; Full time

Job summary

Concord Hospitality in Miami is seeking a proactive Catering & Sales Manager to lead social and corporate catering events, including guest room bookings. This role blends sales, event management, and guest service to maximize revenue and deliver exceptional experiences.

A flexible schedule is required, including weekends and peak-season shifts, with on-site collaboration across hotel departments to ensure flawless event execution and outstanding guest satisfaction.

Qualifications

• 2+ years in catering sales or hotel convention services
• Strong communication, negotiation, and organizational skills
• Flexible schedule including weekends and peak-season shifts

Responsibilities

• Sell and manage social and corporate catering events, including guest rooms
• Negotiate contracts, suggest menus, and coordinate room setups
• Collaborate with hotel departments to ensure flawless event execution
• Generate new business through solicitation, networking, and client follow-up
• Finalize and distribute BEOs and maintain event records
• Lead pre-event, on-site, and post-event communications to ensure service excellence
• Monitor budgets, sales quotas, and revenue opportunities; increase catering revenue during low-demand periods
• Conduct site tours for prospective clients and facilitate client meetings
• Train, delegate, and guide staff to ensure smooth operation of events and service standards

Skills

Catering sales

Negotiation

Communication

Organization

Job description

Close Inclusive Collection Job Postings Notification

Concord Hospitality is seeking a proactive and results-driven Catering & Sales Manager to lead social and corporate catering events, including guest room bookings. This role combines sales, event management, and guest service, with a focus on maximizing revenue and delivering exceptional experiences. A flexible schedule, including weekends (and peak-season Tuesday–Saturday), is required.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Key Responsibilities:

• Sell and manage social and corporate catering events, including guest rooms, banquet food & beverage, and upselling contracted groups
• Negotiate contracts, suggest menus, and coordinate room setups according to policy and client needs
• Collaborate with hotel departments to ensure flawless event execution and guest satisfaction
• Generate new business through solicitation, networking, and follow-up with past clients
• Finalize and distribute Banquet Event Orders (BEOs) and maintain accurate event records
• Lead pre-event, on-site, and post-event communications to ensure service excellence
• Monitor budgets, sales quotas, and revenue opportunities; implement strategies to increase catering revenue during low-demand periods
• Conduct site tours for prospective clients and facilitate client meetings as needed
• Train, delegate, and guide staff to ensure smooth operation of events and service standards

Qualifications:

• Minimum 2 years’ experience in catering sales, hotel convention services, banquet management, hotel sales, or culinary arts (or equivalent combination of education and experience)
• Strong communication, negotiation, and organizational skills
• Ability to work a flexible schedule and thrive in a fast-paced environment
• Guest-focused with attention to detail and a commitment to delivering outstanding service

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.