Catering Sales Manager

Crescent Hotels & Resorts; Greenville (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Catering Sales Manager to enhance client relationships and drive sales. This role involves soliciting new accounts, conducting property tours, and ensuring excellent guest satisfaction. The ideal candidate will possess strong interpersonal skills and a detailed understanding of food and beverage etiquette, ensuring a positive experience for clients and guests alike.

Qualifications

• Extensive knowledge of Food and Beverage etiquette.
• Strong interpersonal skills to assess client needs.

Responsibilities

• Solicit new accounts and maintain relationships.
• Conduct property tours and promote facilities.
• Prepare and present Catering/Sales reports.

Skills

Interpersonal Skills

Negotiation

Guest Relations

Detail Oriented

Team Player

Job description

POSITION OVERVIEW:
Solicitation of new accounts; maintains and strengthens relationships with existing accounts.

ESSENTIAL JOB FUNCTIONS:

• Travel to meet with or call individual corporate clients by telephone to solicit annual, week day and weekend business.
• Interview, train, resolve problems and provide open communication to newly hired catering associates when appropriate.
• Meet and greet clients, conduct property tours, and promote facilities and services. Answers client inquiries.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Develop client menus, write contracts and letters, as well as organize all other arrangements as they relate to social and corporate events.
• Supervise and attend the overall set up and implementation of events and meetings. Communicate with relevant departments to ensure proper servicing of accounts.
• Prepare and present weekly and monthly Catering/Sales reports.
• Other duties as required.

SKILLS AND ABILITIES:

Extensive knowledge of Food and Beverage etiquette, guest relations and service standards. Strong interpersonal skills to assess client needs, negotiate pricing and provide overall guest satisfaction. Effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy. Presents a professional appearance and manner.

PERFORMANCE STANDARDS

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Qualifications Behaviors

Preferred

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Innovative : Consistently introduces new ideas and demonstrates original thinking

Thought Provoking : Capable of making others think deeply on a subject

Motivations

Preferred

Goal Completion : Inspired to perform well by the completion of tasks

Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

Self-Starter : Inspired to perform without outside help

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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