Catering Sales Manager - Philadelphia

Live! Casino & Hotel; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading casino and hotel is seeking an Event Manager to identify and solicit new banquet business while servicing existing accounts. The role involves planning meal functions, managing event logistics, and ensuring exceptional customer service. Ideal candidates will have a strong background in event management or hotel sales, with excellent communication skills and a customer-focused approach.

Qualifications

• Minimum 2 years event management, hotel sales or catering sales experience preferred.
• Ability to work collaboratively with hotel service team.
• Must have flexible work hours including evenings, weekends, and holidays.

Responsibilities

• Identifies and solicits new banquet business and services existing accounts.
• Designs and sells catering menus and wedding packages.
• Responsible for logistics and management of events.

Skills

Outgoing personality

Clear, concise written and verbal communication skills

Customer Focus

Problem Solving

Education

High School graduate or equivalent

Tools

Microsoft Office

Delphi

Job description

Overview

Why We Need Your Talents

This role identifies and solicits new banquet business. Actively solicit and service key existing and targeted accounts. Plans meal functions and works directly with customer on all setup requirements in function space.

Responsibilities

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Where You'll Make an Impact

• Responds to incoming group/catering opportunities for the property within 24 hours
• Identifies, qualifies and solicits new group/catering business to achieve personal and hotel’s revenue goals.
• Designs, develops and sells creative catering menus and wedding packages
• Maximizes revenue by upselling packages, menu, and creative food and beverage.
• Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for property based on market conditions and individual property needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations
• Responsible for working with all clients, including social and wedding business, to provide professional client services support in the planning, organization, and management of events within the facility, monitoring the logistics of these events and all event related tasks after events are concluded.
• Your duties will include but not be limited to scheduling of events, equipment rentals, arranging AV requirements, tastings, menu development, creating BEOs invoicing, theme concept/decorating and servicing the client as necessary.
• Responsible for accurate posting of charges, presentation of bill, and reporting actual revenue
• Responsible for accurate reporting of booked business and forecasted revenue
• Handles group/social event bookings – to include but not limited to point of inquiry, sending proposals, quoting rates, contract development, detailing of needs, creating BEOs, handling rooming lists, management of group on day of event, and follow up.
• Conduct walk in site tours & pre-con meetings
• Develops group resumes with detailed information which effectively communicates all group requirements and needs to hotel staff

Qualifications

Skills to Help You Succeed

• Outgoing personality
• Maintains a professional image at all times through appearance and dress
• Ability to work collaboratively with hotel service team in providing exceptional customer service
• Clear, concise written and verbal communication skills
• Ability to navigate complicated computer systems & strong knowledge of Microsoft office. Delphi experience preferred.
• Ability to work effectively under time constraints and deadlines
• Must have flexible work hours that may include evenings, weekends, and holiday
• Approachability
• Customer Focus
• Interpersonal Savvy
• Problem Solving
• Functional/Technical Skills

A Few Must Haves

• High School graduate or equivalent. Minimum 2 years event management, hotel sales or catering sales experience preferred.