Catering Sales Manager

Compass Group; Fayetteville (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

Trilith Live is seeking a Sales Catering Manager to support the sales process from inquiry to close, collaborating with the Senior Director of Catering and culinary team. You will assist with planning, coordination, inputting, updating, finalizing and closing BEOs, ensuring menus, timelines, and payments meet client expectations.

Responsibilities include managing communications, coordinating event planning, and promoting Hanna Brothers catering services while maintaining professional service

Responsibilities

• Drive catering revenue by securing new business and expanding existing client relationships.
• Develop and execute sales strategies to increase revenue through upselling, repeat business, and new external catering opportunities.
• Build and maintain strong relationships with Trilith Live, staff, administrative partners, and external clients.
• Identify opportunities for receptions, conferences, corporate meetings, holiday parties, live venue events and special events.
• Actively promote Hanna Brothers catering services through tastings, outreach programs, marketing initiatives, and relationship-building activities.
• Represent Hanna Brothers professionally while delivering exceptional customer service throughout the sales process.
• Manage the Catering email and phone lines in a timely and professional manner.
• Build and maintain strong relationships with Trilith community.

Job description

The Sales Catering Manager of Trilith Live, reporting to the Senior Director of Catering, plays a key supportive role in ensuring managing the sales process from start to finish. This position focuses on providing administrative and sales operational support, assisting with the planning, coordination, inputting, updating, finalizing and closing all events. The Catering Sales Manager of Trilith Live helps maintain the high standards of Hanna Brothers & Culinart and the client's expectations for menus, timelines and payments.

This role involves collaborating closely with the Senior Director of Catering and culinary team, including event logistics, client communication, and team coordination. The Catering Sales Manager assists in the financial management process, closing and processing BEOs (Banquet Event Orders) in a timely manner. This role supports the achievement of operational goals and ensures a seamless experience for clients, guests, and the team.

Essential Duties/Functions/Tasks:

Sales & Business Development:

• Drive catering revenue by securing our new business and expanding existing client relationships.
• Develop and execute sales strategies that increase revenue through upselling, repeat business, and new external catering opportunities.
• Build and maintain strong relationships with Trilith Live, staff, administrative partners, and external clients.
• Identify opportunities for receptions, conferences, corporate meetings, holiday parties, live venue events and special events.

• Actively promote Hanna Brothers catering services through tastings, outreach programs, marketing initiatives, and relationship-building activities.
• Represent Hanna Brothers professionally while delivering exceptional customer service throughout the sales process.
• Manage the Catering email and phone lines in a timely and professional manner.
• Build and maintain strong relationships with Trilith community

Customer Service and Client Relations:

• Represents the company with courtesy, efficiency, and warmth in all interactions with customers, clients, and employees, ensuring a positive and professional experience for all.
• Responds to all catering inquiries received through email and phone within 24 hours, following up with a thoughtful written or verbal response, ensuring transparency and resolution. A written summary is always shared with the General Manager to maintain open communication.
• Coordinate the entire event planning process from inquiry through completion.
• Communicate with the client honestly, accurately, and promptly, fostering a strong, trust-based relationship that reflects the company's commitment to exceptional service.
• Ensure all event details, timelines, and client expectations are accurately communicated.