Catering Operations Manager - On-Site Leadership & Events

Purple Cow Recruiting; Massachusetts; On-site; USD 81,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision care

Wellness programs

401(k) plan with matching

Paid time off and holidays

Career growth opportunities

Tuition reimbursement

Job summary

Heartline Staffing is seeking a Catering Manager to plan, coordinate, and lead on-site catering operations in North Andover, MA. You will supervise frontline staff, manage client relationships, and oversee menus, costing, and service delivery to ensure seamless events.

The role emphasizes data-driven decisions, team development, and cross-functional collaboration to balance quality, efficiency, and profitability in a dynamic environment.

Qualifications

• Extensive catering knowledge with ability to analyze data and make informed operational decisions.
• Leadership capability including motivating teams, delegating, and managing performance.
• Strong client service orientation and relationship-building ability.
• Experience coordinating or directing complex catering operations and resolving conflicts.
• Ability to collaborate across functions and teams.

Responsibilities

• Plan, coordinate, and direct catering operations and complex events.
• Motivate employees, delegate responsibilities, and manage team performance.
• Recruit, train, coach, and develop supervisors and frontline employees.
• Manage client relationships and work with operational leaders across functions.
• Resolve service or operational conflicts efficiently.
• Develop catering menus and oversee costing.
• Use data and operational information to make informed decisions that support service, efficiency, and business results.
• Manage people, set direction, deploy resources, and support performance evaluations and hiring decisions.

Skills

Catering knowledge

Data analysis

Leadership

Client service

Cross-functional collaboration

Education

High School Diploma/GED

Associate's Degree

Bachelor's Degree

Job description

Heartline Staffing is seeking a Catering Manager to plan, coordinate, and lead on-site catering operations in North Andover, MA. You will supervise frontline staff, manage client relationships, and oversee menus, costing, and service delivery to ensure seamless events.

The role emphasizes data-driven decisions, team development, and cross-functional collaboration to balance quality, efficiency, and profitability in a dynamic environment.