Catering Manager | $81K–$100K |North Andover, MA

Purple Cow Recruiting; Massachusetts; On-site; USD 81,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision care

Wellness programs

401(k) plan with matching

Paid time off and holidays

Career growth opportunities

Tuition reimbursement

Job summary

Heartline Staffing is seeking a Catering Manager to plan, coordinate, and lead on-site catering operations in North Andover, MA. You will supervise frontline staff, manage client relationships, and oversee menus, costing, and service delivery to ensure seamless events.

The role emphasizes data-driven decisions, team development, and cross-functional collaboration to balance quality, efficiency, and profitability in a dynamic environment.

Qualifications

• Extensive catering knowledge with ability to analyze data and make informed operational decisions.
• Leadership capability including motivating teams, delegating, and managing performance.
• Strong client service orientation and relationship-building ability.
• Experience coordinating or directing complex catering operations and resolving conflicts.
• Ability to collaborate across functions and teams.

Responsibilities

• Plan, coordinate, and direct catering operations and complex events.
• Motivate employees, delegate responsibilities, and manage team performance.
• Recruit, train, coach, and develop supervisors and frontline employees.
• Manage client relationships and work with operational leaders across functions.
• Resolve service or operational conflicts efficiently.
• Develop catering menus and oversee costing.
• Use data and operational information to make informed decisions that support service, efficiency, and business results.
• Manage people, set direction, deploy resources, and support performance evaluations and hiring decisions.

Skills

Catering knowledge

Data analysis

Leadership

Client service

Cross-functional collaboration

Education

High School Diploma/GED

Associate's Degree

Bachelor's Degree

Job description

Description

Catering Manager | $81K–$100K

North Andover, MA | On-site

Heartline Staffing is recruiting a Catering Manager for an on-site position in North Andover, Massachusetts. This role leads the planning and execution of catering operations, manages frontline employees and supervisors, supports client relationships, and oversees operational decisions involving events, menus, staffing, costing, and service delivery.

Position Overview

• Manage and oversee catering events to support seamless execution and client service.
• Lead, coach, mentor, and develop frontline staff and supervisors.
• Recruit and train team members while maintaining operational standards.
• Collaborate with clients and operational leaders to align goals and deliver tailored catering solutions.
• Use catering knowledge and operational data to support informed business decisions.
• Develop menus and manage costing to balance quality, service, and profitability.

Compensation

• $81,000–$100,000 annual salary
• Limited relocation assistance available

Role

• Plan, coordinate, and direct catering operations and complex events.
• Motivate employees, delegate responsibilities, and manage team performance.
• Recruit, train, coach, and develop supervisors and frontline employees.
• Manage client relationships and work with operational leaders across functions.
• Resolve service or operational conflicts efficiently.
• Develop catering menus and oversee costing.
• Use data and operational information to make informed decisions that support service, efficiency, and business results.
• Manage people, set direction, deploy resources, and support performance evaluations, pay reviews, and hiring or termination decisions as applicable.

Environment

• On-site catering and food-service management environment
• Client-facing operational leadership
• May include dotted-line or matrixed management responsibilities

Benefits

Benefits may include:

• Medical, dental, vision care, and wellness programs
• 401(k) plan with matching contributions
• Paid time off and company holidays
• Career growth opportunities
• Tuition reimbursement

Requirements

• High School Diploma/GED, Associate's Degree, Bachelor's Degree, or equivalent experience REQUIRED
• Extensive catering knowledge with the ability to analyze data and make informed operational decisions REQUIRED
• Leadership capability, including motivating teams, delegating effectively, and managing performance REQUIRED
• Strong client service orientation and relationship-building ability REQUIRED
• Experience coordinating or directing complex catering operations and resolving conflicts REQUIRED
• Ability to collaborate across functions and teams REQUIRED
• Ability and willingness to work on-site in North Andover, MA REQUIRED

Experience

• 0–3 years of management experience
• 0–3 years of related experience