Catering Operations Manager – Events & Client Experience

Compass Group, North America; Austin (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Flik Hospitality Group is seeking a Catering Operations Manager to oversee on- and off-premise events with exceptional attention to detail and client communication. The role requires coordinating with clients, chefs, and vendors to ensure events stay within budget and schedule while maintaining high service standards.

You will lead a team, plan menus, negotiate contracts, and manage staff and resources to deliver seamless events and superior guest experiences.

Qualifications

• Operational leadership in managing people, events and guest experience.
• Strong organization, time management and team motivation needed.
• Ability to communicate with clients, senior management and support staff.
• Budgeting, P&L, labor and sales forecasting and reporting experience.
• Negotiation skills and problem solving in a fast-paced environment.
• 3–5 years’ hospitality management experience, preferably off-premise catering.

Responsibilities

• Consults clients on scope, expectations, budget, and collateral for successful events.
• Plans menus in coordination with clients and chefs.
• Negotiates vendor contracts and coordinates event execution.
• Directs the catering team and coordinates between departments and vendors.
• Recruits, interviews, trains staff; leads scheduling.
• Maintains accurate financial and administrative records.
• Serves as liaison between sales, chefs, staff, and clients to plan events.
• Ensures contract requirements are met and customer satisfaction achieved.
• Handles customer concerns and ensures timely payment.

Skills

Leadership

Event management

Client communication

Negotiation

Budgeting

P&L experience

Staff development

Hospitality management

Job description

Flik Hospitality Group is seeking a Catering Operations Manager to oversee on- and off-premise events with exceptional attention to detail and client communication. The role requires coordinating with clients, chefs, and vendors to ensure events stay within budget and schedule while maintaining high service standards.

You will lead a team, plan menus, negotiate contracts, and manage staff and resources to deliver seamless events and superior guest experiences.