Catering Operations Lead - Client Experience & Growth

Sodexo; North Canton (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Sodexo in the United States is seeking a Catering Operations Lead to plan and execute events, deliver exceptional client experiences, and drive business growth.

You will lead a team of supervisors and frontline staff, recruit and coach talent, and partner with clients and operations leaders to balance creativity with efficiency.

The role emphasizes data-driven decisions, service excellence, and collaboration across regions to ensure consistent service delivery.

Qualifications

• Extensive catering knowledge with data-driven decision making.
• Strong client service orientation and relationship building.
• Proven leadership with team motivation and performance management.
• Experience coordinating complex catering operations across regions.
• Ability to collaborate across functions and regions for consistency.

Responsibilities

• Manage and oversee catering events to ensure seamless execution and exceptional client experience.
• Motivate, coach, mentor, and develop frontline staff to maximize performance and growth.
• Recruit, train, and lead a team of supervisors and frontline employees to achieve operational excellence.
• Collaborate closely with clients and operational leaders to align goals and deliver tailored solutions.
• Develop menus and manage costing to balance creativity, quality, and profitability.

Skills

Catering knowledge

Client service excellence

Leadership

Operations coordination

Cross-functional collaboration

Education

High School Diploma/GED or Associate’s Degree or Bachelor’s Degree or equivalent experience

Job description

Sodexo in the United States is seeking a Catering Operations Lead to plan and execute events, deliver exceptional client experiences, and drive business growth.

You will lead a team of supervisors and frontline staff, recruit and coach talent, and partner with clients and operations leaders to balance creativity with efficiency.

The role emphasizes data-driven decisions, service excellence, and collaboration across regions to ensure consistent service delivery.