Catering Operations Lead - Client Experience & Growth

Sodexo; Canton, Northern (OH, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision Plan

Paid Time Off and Holidays

401(k) Plan with Matching

Job summary

Sodexo in the United States is seeking an operations lead for catering who will plan and execute catering services, drive exceptional client experiences, and support growth through creative and practical solutions. This role blends hands-on leadership with strategic planning to ensure memorable events and client retention.

You will lead frontline teams, coordinate with clients and operations across regions, develop menus and costing, and deliver tailored, profitable service while maintaining

Qualifications

• Extensive catering knowledge with the ability to analyze data and make informed decisions that drive operational success.
• Strong client service orientation, adept at building lasting relationships and delivering exceptional experiences.
• Proven leadership skills, including motivating teams, delegating effectively, and managing performance to achieve high standards.
• Expertise in coordinating and directing complex catering operations while resolving conflicts smoothly and efficiently.
• Ability to collaborate across functions and regions, ensuring alignment and consistency in service delivery and strategic goals.

Responsibilities

• Manage and oversee catering events to ensure seamless execution and exceptional client experience.
• Motivate, coach, mentor, and develop frontline staff to maximize performance and growth.
• Recruit, train, and lead a team of supervisors and frontline employees to achieve operational excellence.
• Collaborate closely with clients and operational leaders to align goals and deliver tailored solutions.
• Develop menus and manage costing to balance creativity, quality, and profitability.

Skills

Catering knowledge

Data analysis

Client service orientation

Leadership

Cross-functional collaboration

Education

High School Diploma/GED or Associate’s/Bachelor’s Degree or equivalent experience

Job description

Sodexo in the United States is seeking an operations lead for catering who will plan and execute catering services, drive exceptional client experiences, and support growth through creative and practical solutions. This role blends hands-on leadership with strategic planning to ensure memorable events and client retention.

You will lead frontline teams, coordinate with clients and operations across regions, develop menus and costing, and deliver tailored, profitable service while maintaining