Catering Manager: Lead Events & Guest Experience

Joseph's Classic Market; Delray Beach (FL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

Health, Dental and Vision Insurance

401(k) Plan

Paid Time Off & Personal Days

20% Employee Discount

Job summary

Joseph’s Classic Market is seeking a Catering Manager in Delray Beach, FL to lead catering inquiries, orders, and service from inquiry to delivery. You will coordinate with kitchen and other departments to ensure accurate, on-time fulfillment while managing a guest-focused team.

You’ll develop leadership, organizational, and guest service skills as you grow within a family-owned market, with opportunities to coach staff, manage calendars, and drive seasonal catering initiatives.

Qualifications

• Minimum of 2 years in catering, event management, or hospitality service
• Leadership and team development experience
• Proven ability to manage multiple orders and deadlines in a fast-paced environment
• Basic computer skills (Excel, email, ordering software)
• Flexible availability including weekends, holidays, and evenings

Responsibilities

• Serve as the lead contact for all catering inquiries and orders
• Communicate with guests to confirm catering menus, details, and pickup/delivery logistics
• Coordinate with kitchen, deli, and bakery departments for order preparation
• Ensure catering orders are accurate, well-presented, and fulfilled on time
• Maintain catering calendars, invoices, and order logs
• Assist in building seasonal catering menus and promotional packages
• Oversee the main phone line, ensuring calls are answered promptly and professionally
• Train staff to answer guest questions and take messages accurately
• Resolve guest issues, complaints, or refund requests quickly and professionally
• Manage special requests, product inquiries, and order pickups
• Serve as key contact for VIP guests and regular customers
• Support promotional events, tastings, and seasonal catering showcases
• Hire, train, and schedule staff involved in catering preparation and service
• Coach team on hospitality, communication, and professionalism
• Hold daily huddles to align team on priorities and service goals
• Monitor department attendance and ensure adherence to shifts
• Document and address attendance/punctuality with corrective action
• Conduct performance evaluations and provide regular feedback
• Submit weekly catering reports and customer feedback to Store Manager
• Manage catering sales, deposits, and service fees
• Coordinate with department managers to ensure orders and service

Skills

Catering

Leadership

Event management

Guest service

Communication

Tools

Excel

Email

Ordering software

Job description

Joseph’s Classic Market is seeking a Catering Manager in Delray Beach, FL to lead catering inquiries, orders, and service from inquiry to delivery. You will coordinate with kitchen and other departments to ensure accurate, on-time fulfillment while managing a guest-focused team.

You’ll develop leadership, organizational, and guest service skills as you grow within a family-owned market, with opportunities to coach staff, manage calendars, and drive seasonal catering initiatives.